Flex Ops Associate

Summary

Join Clipboard Health's Worker Ops department as a Flex Ops Associate and contribute to the seamless launch of new features. You will be a crucial part of a fast-growing, remote team, ensuring operational excellence through meticulous execution of pre-launch tasks and post-launch issue mitigation. This role involves collaborating with cross-functional teams like Product & Engineering, maintaining internal documentation, and providing Tier-2 operational support. The ideal candidate possesses exceptional attention to detail, a methodical approach to problem-solving, and strong communication skills. This fully remote position is open to candidates outside the US and Canada.

Requirements

• Meticulous Attention to Detail
• Methodical Approach to Diagnosing an Issue
• Proactive & Organized Approach to Work
• Clear & Precise Written + Verbal Communication
• High Reliability Process Adherence and Execution
• Minimum 15Mbps internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection

Responsibilities

• Execute standard pre-launch configuration tasks in (e.g. Braze, Zendesk, etc.) according to documented procedures
• Draft and publish clear & accurate internal release announcements using established templates and distribution lists
• Complete precise revisions to internal knowledge base articles (e.g., SOPs, feature guides) based on final product changes prior to launch
• Process operational change requests submitted via Linear or Zendesk (e.g., Zapier adjustments, template updates) following defined workflows and SLAs
• Perform initial data gathering and basic diagnostic checks for reported operational issues according to checklist procedures, routing effectively to engineering, product, or support tiers as required

Preferred Qualifications

Not specified