Senior Product Manager

Summary

Join Axon and contribute to a safer world by working on highly complex, cloud-connected software features for in-vehicle cameras. This product management role involves monitoring product quality, making data-driven decisions, collaborating with various teams, and prioritizing feature improvements based on customer feedback. You will own all aspects of a product feature's launch, from design to market competitiveness. The position is remote, with a preference for Seattle, Scottsdale, or Boston, and requires limited travel. Axon offers competitive benefits, including paid time off, parental leave, and comprehensive health plans.

Requirements

• Have a Bachelors degree in Business or STEM fields
• Have a minimum of 5+ years of product management experience
• Be an excellent communicator
• Be a skilled executor who has a spirit of OWN IT
• Understand technical complexity and are able to communicate well while you work with engineering during a feature’s development
• Be obsessed with your users and customers
• Not be afraid to Aim Far and think BIG with feature ideas

Responsibilities

• Monitor hardware and software quality and review customer satisfaction for products at scale (100K to 1M users)
• Make data driven product decisions, using a mix of CSAT, product telemetry, and sales/marketing data
• Work with autonomy, building relationships across Support, Sourcing, Sales Ops, and many other groups throughout a business. Form the connective tissue for how the team will operate within Axon
• Partner with Quality teams to resolve unexpected HW quality degradations. Help prioritize escalations, quarterback during highly critical issues, and help guide cross-functional team goals based upon customer expectations
• Partner with Sourcing, Supply Chain, and Sales Ops to drive regular refresh of HW components
• Triage and prioritize feature improvement requests from existing customers. Engage in VoC sessions to translate customer needs into well crafted product requirement documents, work with engineering to define costs, prioritize amongst a multitude of competing needs, all while managing customer expectations through clear communication

Preferred Qualifications

• Have worked on IoT devices, intelligent cameras, cloud SW, or public safety technology
• Understand technologies behind cloud connected IoT device, cameras, or AI driven workflows

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs