Franchise Business Consultant

Summary

Join International Dairy Queen Inc. (IDQ) as a Franchise Business Consultant! This home-based position, with travel in and around Carbondale, IL, offers the chance to support franchised restaurants. You will provide guidance and coaching to franchisees, improving sales, profits, and operational standards. Responsibilities include implementing business plans, consulting on marketing and financial strategies, and ensuring compliance with IDQ policies. This role requires a Bachelor's degree or equivalent experience, restaurant management expertise, and strong communication skills. The position offers a competitive salary, bonus potential, and a comprehensive benefits package.

Requirements

• Possess ServSafe certification
• Engage in frequent (4+ hours per day) communication via telephone and email
• Be able to travel overnight for franchisee and staff meetings/visits an average of two weeks per month
• Be able to drive an automobile for franchisee and staff meetings/visits. May require sitting in vehicle up to 8 hours per day, when traveling. Must be able to be insured by company insurance provider
• Be able to travel by airplane as necessary
• Be able to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location
• Have no food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment
• Have a clean driving record
• Possess a Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience
• Have 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience)
• Possess thorough knowledge and familiarity with the Restaurant Industry (QSR preferred)
• Possess thorough knowledge of restaurant operations
• Possess proficient knowledge of marketing, finance, training, human resource, and development
• Be well organized with a high attention to detail and accuracy
• Be a creative thinker who can quickly develop innovative ideas across a wide variety of business units
• Possess strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences
• Possess excellent written and verbal communication skills
• Be able to provide excellent customer service to both internal and external clients
• Possess a strong ability to multi-task and prioritize multiple projects and requests simultaneously
• Possess relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients
• Be able to work quickly in a fast-paced environment with frequent interruptions

Responsibilities

• Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District
• Develop and implement a district-wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)
• Establish and implement effective business plans with franchise owners in the district
• Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of American Dairy Queen’s (ADQ) Operations and Marketing Plan
• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees
• Be responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards
• Provide impactful advice and counsel to position franchisees for optimal financial health
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies
• Provide support to other departments/functions as needed
• Assist with new store openings as required
• Complete ad hoc projects as required
• Be available and work occasional evening and weekend hours as necessary, to meet business needs of franchisees

Benefits

• Medical
• Dental
• 401K match
• Paid time off (including volunteer time as well as parental leave)