Freelance Account Director

Summary

The job is for a Freelance Account Director in the Client Services team at 1000heads in London. The role involves managing global accounts, developing client relationships, creating innovative ideas, maximizing revenue, presenting to clients, monitoring markets, managing teams, creating project briefs and plans, ensuring campaigns are delivered efficiently, working with partner agencies, keeping up to date with time sheets and expenses claims, and having strong knowledge of social media and digital environments.

Requirements

• Strong knowledge of social media, social-first and digital; how it works and the extent to which consumer conversation impacts major brands
• A strong background of account management within a digital & Social Media environment
• Experience of working with blue chip organisations and of managing an international client base
• Able to effectively manage client relationships while delivering projects to the highest standard, on time and to budget
• The ability to analyse and resolve problems quickly and effectively
• Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
• Excellent written and verbal communication skills
• Excellent organisational and time management skills
• The ability to work under pressure whilst keeping an eye for detail
• Flexibility to travel internationally, once restrictions are lifted
• Analytical and creative thinker
• Proficient in using Microsoft Office, in particular Word, Excel and PowerPoint
• Marketing or media related degree or equivalent experience

Responsibilities

• Manage several major global accounts
• Develop innovative and creative ideas and solutions for client campaigns
• Build client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations
• Maximize revenue from clients
• Present to clients and attend client meetings and partner meetings and events
• Monitor and understand your clients’ markets; be aware of market issues and competitive activity
• Manage client reviews with senior clients
• Manage a team to deliver effective performance from all levels
• Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client
• Creating project plans and project specification documents
• Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
• Ensuring all billing is completed on time
• Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget
• Working with partner agencies when delivering work as part of a wider campaign
• Working with Finance to ensure invoices are paid on time
• Keeping up to date with time sheets and expenses claims

Benefits

Work with some of the world’s biggest brands such as Amazon, Ancestry, Google and The North Face