PTW is hiring a
French Speaking Customer Support in United Kingdom

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French Speaking Customer Support closed
🏢 PTW
💵 $29k
📍United Kingdom
📅 Posted on Jul 11, 2024

Summary

As a Customer Support Representative, you will provide world-class support to gamers and loyal customers, working remotely from 08:00 - 18:30, Monday - Thursday. The role requires fluency in French & English, strong communication skills, knowledge of computers, and a proactive attitude. Responsibilities include answering customer queries, resolving technical issues, and maintaining a world-class service. Benefits include attractive remuneration, holidays, team competitions, social calendar, employee wellbeing program, remote/homeworking with flexible schedules, opportunities to work with leading technology and creative minds, and progression opportunities.

Requirements

  • Fluency in French & English, particularly reading & writing
  • Excellent attention to detail, strong communication skills, and knowledge of Computers
  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
  • A logical, methodical approach with good analytical and problem-solving skills
  • Excellent observation and attention to detail skills with patience, perseverance, and good concentration

Responsibilities

  • Ensure customers' queries are answered with the aim of a first-time resolution
  • Respond to customer queries within agreed response times and provide solutions as a priority while protecting confidentiality
  • Resolve technical issues raised by customers, particularly via live chat
  • Communicate effectively within a dynamic team structure with individual and shared team objectives
  • Maintain a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality
  • Work with colleagues across the wider global customer community to identify any trends in customer queries

Preferred Qualifications

  • Experience in playing consoles and or PC gaming advantageous
  • Comfortable discussing technical faults/issues relating to game consoles/PCs
  • Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous

Benefits

  • Attractive remuneration
  • Holidays
  • Regular team competitions with great prizes
  • Inclusion into an extensive social calendar
  • A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability
  • Employee wellbeing programme
  • Remote/Homeworking with flexible working schedules
  • A fun environment and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world
  • Regular progression opportunities
  • Working with a global multi-lingual workforce
This job is filled or no longer available

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