Remote French Speaking Customer Support
closedPTW
π΅ $29k
πRemote - United Kingdom
Job highlights
Summary
As a Customer Support Representative, you will provide world-class support to gamers and loyal customers, working remotely from 08:00 - 18:30, Monday - Thursday. The role requires fluency in French & English, strong communication skills, knowledge of computers, and a proactive attitude. Responsibilities include answering customer queries, resolving technical issues, and maintaining a world-class service. Benefits include attractive remuneration, holidays, team competitions, social calendar, employee wellbeing program, remote/homeworking with flexible schedules, opportunities to work with leading technology and creative minds, and progression opportunities.
Requirements
- Fluency in French & English, particularly reading & writing
- Excellent attention to detail, strong communication skills, and knowledge of Computers
- Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
- A logical, methodical approach with good analytical and problem-solving skills
- Excellent observation and attention to detail skills with patience, perseverance, and good concentration
Responsibilities
- Ensure customers' queries are answered with the aim of a first-time resolution
- Respond to customer queries within agreed response times and provide solutions as a priority while protecting confidentiality
- Resolve technical issues raised by customers, particularly via live chat
- Communicate effectively within a dynamic team structure with individual and shared team objectives
- Maintain a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality
- Work with colleagues across the wider global customer community to identify any trends in customer queries
Preferred Qualifications
- Experience in playing consoles and or PC gaming advantageous
- Comfortable discussing technical faults/issues relating to game consoles/PCs
- Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous
Benefits
- Attractive remuneration
- Holidays
- Regular team competitions with great prizes
- Inclusion into an extensive social calendar
- A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability
- Employee wellbeing programme
- Remote/Homeworking with flexible working schedules
- A fun environment and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world
- Regular progression opportunities
- Working with a global multi-lingual workforce
This job is filled or no longer available
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