Remote French Speaking Customer Support

Summary

As a Customer Support Representative, you will provide world-class support to gamers and loyal customers, working remotely from 08:00 - 18:30, Monday - Thursday. The role requires fluency in French & English, strong communication skills, knowledge of computers, and a proactive attitude. Responsibilities include answering customer queries, resolving technical issues, and maintaining a world-class service. Benefits include attractive remuneration, holidays, team competitions, social calendar, employee wellbeing program, remote/homeworking with flexible schedules, opportunities to work with leading technology and creative minds, and progression opportunities.

Requirements

• Fluency in French & English, particularly reading & writing
• Excellent attention to detail, strong communication skills, and knowledge of Computers
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
• A logical, methodical approach with good analytical and problem-solving skills
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration

Responsibilities

• Ensure customers' queries are answered with the aim of a first-time resolution
• Respond to customer queries within agreed response times and provide solutions as a priority while protecting confidentiality
• Resolve technical issues raised by customers, particularly via live chat
• Communicate effectively within a dynamic team structure with individual and shared team objectives
• Maintain a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality
• Work with colleagues across the wider global customer community to identify any trends in customer queries

Preferred Qualifications

• Experience in playing consoles and or PC gaming advantageous
• Comfortable discussing technical faults/issues relating to game consoles/PCs
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous

Benefits

• Attractive remuneration
• Holidays
• Regular team competitions with great prizes
• Inclusion into an extensive social calendar
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability
• Employee wellbeing programme
• Remote/Homeworking with flexible working schedules
• A fun environment and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world
• Regular progression opportunities
• Working with a global multi-lingual workforce