Front Desk Customer Service Representative

Summary

The Front Desk / Customer Service Representative is the first point of contact for clients in a premium co-working space. They are expected to greet guests, manage room bookings, provide administrative support, and assist in resolving customer issues. A professional demeanor, service-oriented approach, and ability to multitask are required.

Requirements

• Proven work experience in a front desk, receptionist, or customer service role is preferred
• Strong written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills and the ability to multitask and prioritize tasks
• Fluent in English is must

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Answer, screen, and forward incoming phone calls
• Manage room bookings and maintain a tidy reception area
• Provide administrative support including scheduling appointments, preparing meeting rooms, and handling mail and deliveries
• Assist in resolving any customer issues