Front Office Coordinator

closed
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Smartsheet

πŸ’΅ $45k-$65k
πŸ“Remote - United States

Summary

Join Smartsheet as a Front Office Coordinator and provide administrative and operational support to employees, visitors, and vendors. You will act as Tier 1 incident management for US offices, manage access cards and vaccination verification, and create a welcoming atmosphere for guests. Responsibilities include managing mail and packages, reviewing calendars, maintaining documentation, and providing general office support. This role requires 0-2 years of relevant experience, strong communication and interpersonal skills, and the ability to work both independently and as part of a team. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

  • 0-2 years of relevant experience
  • A passion for customer service
  • Strong communication skills, both written and verbal
  • Strong interpersonal skills
  • Ability to interact at all levels with internal and external clients in a professional, thoughtful manner
  • Ability to work well both as member of a team and independently
  • Ability to maintain a flexible schedule depending on needs of office/team
  • Ability to self-manage time effectively in a hybrid work environment with fluctuating office occupancy
  • Ability to move throughout the facility (standing, walking, kneeling, or bending) for extended periods of time and ability to lift boxes or equipment up to 50 lbs. as needed

Responsibilities

  • Act as Tier 1 incident management for our US offices by intaking, responding to, and rerouting or resolving all reported incidents
  • Manage the temporary access card process for employees and vendors
  • Complete vaccination verification process for employees
  • Manage employee access request for those visiting from another office location
  • Create a friendly and welcoming atmosphere for guests by assisting them with the sign in process using out visitor management platform, Traction Guest and confirming vaccination status
  • Manage general email correspondence
  • Be a helpful resource for our employee base
  • Manage incoming mail and packages, including daily retrieval from the building mailroom and logging in the delivery tracking system
  • Review internal operations calendar and meeting reporting to maintain awareness of in-office activities
  • Create new and maintain existing process documentation as needed to ensure consistent programming and team operations
  • Accept catering deliveries and communicate with meeting hosts as needed
  • General office/team support as needed

Benefits

  • HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
  • Equity - Restricted Stock Units (RSUs) for eligible roles
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • 15 days PTO, plus Incidental Sick Leave
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to Udemy online courses
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • US employees receive 12 paid holidays per year
This job is filled or no longer available

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