RateHawk is hiring a
Front Office Representative

Summary

The job is for a customer support role in the travel industry, offering remote work with flexible hours. The employee will handle customer inquiries, assist clients with reservations, and log activity in CRM. Requirements include excellent English communication skills (B2/C1) and previous experience in travel, hospitality, or customer service.

Requirements

Excellent verbal and written communication skills in English (at least B2/C1)

Responsibilities

• Provide customer support via live chat, calls, and email for international clients and partners
• Assist clients with existing reservations and questions before booking
• Distribute requests among departments and teams
• Log activity in CRM

Preferred Qualifications

Previous experience in travel, hospitality or customer service

Benefits

• Remote work
• A young and active team of super specialists
• Interesting and ambitious tasks that will take you to the next professional level
• Learning: seminars, trainings, and conferences. If you want to participate in a conference, we will help to organize it
• Corporate discounts on hotels and other services