Fireblocks is hiring a
Frontline Support Engineer

Summary

Join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi as a Frontline Support Engineer in Fireblocks' newly formed APAC Support team. As a Technical Support Engineer, you will deal with complex problems in the Defi and Web 3.0 space, supporting Fireblocks's continued hyper-growth.

Requirements

• At least 1-2 years experience as a Technical Support Engineer (or a similar role)
• Ability to work under high pressure and troubleshoot with effective time management
• Work ethics/ability to work unorthodox hours in case needed
• API implementation and debugging
• Excellent communication skills, both oral and written
• Excellent troubleshooting and analytical skills

Responsibilities

• Owning problems through to resolution using all available resources at your disposal
• Provide real-time support using Slack and remote troubleshooting during APAC timezone
• Deliver best-in-class technical support for Fireblocks's SaaS platform
• Escalate technical issues to the Senior Support Team as required
• Collaborate with the Senior Support team during outage situations and participate in war room calls
• Adoption and adherence to business processes and policies
• Handle customer queries and escalations professionally with meticulous case management and documentation

Benefits

Paid overtime for working on major holidays