Fulfillment Manager

Summary

Join ZOE, a science and nutrition company, as their Fulfillment Manager and lead the US operations, driving smooth and efficient delivery processes. You will manage a team of Fulfillment Associates, oversee inventory, build vendor relationships, and implement process improvements. This role requires 4+ years of experience in fulfillment, logistics, or supply chain, ideally in e-commerce, food, or health-related industries, and demonstrated leadership experience. The ideal candidate will possess strong data analysis skills and excellent communication abilities. ZOE offers a comprehensive benefits package including health insurance, paid time off, parental leave, and various wellness programs. The company is committed to fostering a diverse and inclusive work environment.

Requirements

• 4+ years in a fulfillment, logistics, or supply chain role, ideally in e-commerce, food, or health-related industries
• Demonstrated experience leading and developing a small team, with a focus on fostering an inclusive, collaborative, and growth-oriented environment
• Have experience working with temporary staffing agencies and managing temporary associates
• Willingness to actively participate in daily operations alongside your team, with a mindset focused on team success
• Strong data analysis skills to support inventory and staff planning, and the optimisation of operations
• Ability to communicate effectively across departments, especially with vendors and 3PL providers
• Adaptable and ready to find creative solutions to keep things running smoothly
• A commitment to quality in every step of the fulfillment process

Responsibilities

• Lead and mentor a team of Fulfillment Associates, providing guidance, setting goals, and fostering an inclusive and collaborative environment that encourages growth and high performance
• Plan and manage staffing levels, including being responsible for recruiting, onboarding and offboarding of temporary associates
• Manage the entire fulfillment process, from order processing to on-time delivery, ensuring products are accurately and swiftly dispatched, with hands-on involvement as needed
• Oversee inventory across all warehouses, collaborating with supply chain teams to avoid overstocking or shortages
• Manage stock rotation and expiration date control
• Build and maintain positive partnerships with third-party logistics providers and vendors, ensuring accountability, service quality, and mutual success
• Actively work with Customer Support to address fulfillment issues and enhance our customers' experience, guided by feedback and a commitment to continuous improvement
• Identify and implement ways to improve efficiency, lower costs, and create sustainable fulfillment practices
• Use metrics to analyze fulfillment performance, guide forecasting, and make decisions that support team success and operational growth
• Ensure all fulfillment processes meet health, safety, and regulatory standards across markets
• Support the wider Ops team with ad hoc tasks related to the wider supply chain and results pipeline

Preferred Qualifications

• Experience with ERP or supply chain software
• Familiarity with compliance and regulatory standards in fulfillment or food industries
• Comfortable working in a fast-paced or start-up environment

Benefits

• Medical Insurance (provided by Justworks); Covering our ZOEntist’s premium on our base plan, the A4. All other dependants can be added to the scheme, or you can choose a higher cost scheme, but this will be at your own cost and deducted from your bi-weekly pay check
• Vision Insurance (provided by Justworks). One plan to choose
• Dental Insurance (provided through Justworks). One plan to choose
• Get your own ZOE Kit!: As part of the ZOE family, we know how excited you must be to understand your own unique biology and start finding out what foods work for you. So we are offering all ZOEntists the opportunity to have a ZOE Test Kit for free!
• Wellness Budget: As a company on a mission to improve the health of millions, it’s important to us that you are looking after your own health. Overall wellness is just as important as your physical health. At ZOE, we recognise our ZOEntists work hard and we want to support your health and wellbeing in a holistic and well-rounded sense
• Life, ADD & Long-Term Disability Insurance: ZOE US individual Life Insurance and Long-term disability insurance are provided to you via Lincoln
• YuLife Wellbeing App: Yulife is a wellbeing app that rewards steps and mindful minutes with 'YuCoin', which you can use to claim wellness rewards and discounts
• Sickness & Absence: If you are unwell, we want you to take the time you need to recover regardless of how long that is. We guarantee full pay for 10 days in a rolling 12-month period
• Yoga: Each week, we have 2 optional yoga sessions on Thursday mornings and Friday lunchtimes! Come along for some stretching
• Employee Assistance Programme (EAP) : EmployeeConnect is an employee assistance program that provides professional, confidential counselling for employees and their loved ones, helping them improve their situations, both at home and at work
• Mental Health Support: We offer this type of support through a number of channels, including insurance policies (depending on which plan you select), and the Employee Assistance Program, as well as Spill, a Slack-integrated video therapy + resource provider
• More JustWorks benefits offers additional benefits such as One Medical, Kindbody, Teledoc, Talkspace and Commuter benefits
• Annual Leave: 20 days annual leave (prorated in the first year based on start date)
• Life Event Day: This is 1 day per year for you to use for an event you’re personally celebrating (e.g. your birthday!)
• Reset Days: We have 2 company-wide Reset Days per year, which is a chance for everyone to log off & reset!
• 401k by Guideline
• Parental Leave: We want to ensure our new parents feel supported at ZOE. Therefore primary caregivers receive 16 weeks of ZOE enhanced maternity pay and secondary caregivers receive 8 weeks. All employees become eligible for this benefit if they have worked for ZOE for one year before the due date
• Social Budget: Each ZOEnist has an individual monthly social budget of £50 to spend toward in-person or virtual events or social gatherings
• Volunteering Day: ZOEntists have 1 paid day per year to volunteer and give back to their communities. Possible activities include helping at a food bank, an animal shelter, or community cleanups