Community Manager

Summary

Join We The Action (WTA) as their Community Manager and leverage your organizing skills to enhance the platform's impact for over 52,000 volunteer lawyers. This remote role, reporting to the Associate Director, Legal Partnerships, involves developing and executing strategies to cultivate a vibrant online community. You will manage volunteer experiences, boost participation, and promote pro bono efforts. Responsibilities include improving user experience, creating engaging communications, building relationships with key volunteers, and analyzing data to optimize community engagement. The ideal candidate possesses extensive community engagement experience, exceptional customer service skills, and expertise in virtual event coordination.

Requirements

• 3+ years of relevant community engagement experience in a professional setting, such as nonprofit work, community organizing, campaigns, or the corporate sector
• Experience providing exceptional customer service, resolving inquiries effectively to increase volunteer retention
• Demonstrated expertise coordinating and managing virtual events, including content development, outreach, facilitation, and evaluation
• Familiarity with digital marketing strategies and tools (e.g., social media platforms and email marketing) particularly as they relate to community engagement and outreach initiatives

Responsibilities

• Manage the volunteer user experience, from welcoming new lawyers to We The Action, to helping them find projects, to routine check-ins to promote engagement and project completion
• Write succinct and compelling personalized emails about pro bono projects, motivating community members to take action, while ensuring priority projects are filled within two weeks
• Design and facilitate activities and communications to foster deeper engagement within our community of lawyers (examples could include virtual programing, office hours, and volunteer meetups)
• Build and maintain relationships with WTA’s most active volunteers, identify ways to enhance their experience, empower them to serve as ambassadors for WTA, and share their stories to mobilize other volunteers
• Track, maintain, and analyze user experience and engagement data to improve the community experience over time
• Provide technical support to help volunteers navigate the platform effectively
• Collect testimonials and user feedback to support internal and external reports and fundraising efforts
• Research and implement best practices for volunteer satisfaction and retention
• Independently seek opportunities to build and improve WTA’s community and platform by assessing needs and making concise recommendations
• Support legal partnerships by identifying geographical and expertise gaps in our community to enhance recruitment and growth opportunities

Preferred Qualifications

• Excellent communication skills, able to deliver our message concisely
• Passionate about our mission and volunteerism
• Able to build and maintain positive relationships with volunteers, fostering a sense of community while creating opportunities for participation, recognition, and feedback
• Ability to work independently and remotely while collaborating with other departments and as a member of a national team
• Comfortable working with and quickly learning new technology
• Customer service-oriented, capable of handling challenges in a positive manner
• Highly organized, detail-oriented, reliable, and a creative problem-solver
• Forward thinking and able to anticipate volunteer and/or team needs
• Has a healthy mix of idealism, good judgment, and practicality, as well as personal kindness, diplomacy, good humor, and generosity of spirit

Benefits

• 100% employer-paid health, dental, and vision insurance for employees
• Flexible paid time off
• Paid family & medical leave
• Access to a 401k plan