MCA Connect is hiring a
Functional Solution Architect, Remote - Worldwide

Summary

The job is for a Dynamics 365 CRM Solution Architect for Field Service. The role involves consulting on Dynamics 365 CE engagements, developing the Solution Blueprint, facilitating implementation, providing functional knowledge, managing client relationships, and traveling up to 40%.

Requirements

• Minimum of 5 years Dynamics 365 CRM modules experience
• Minimum of 4 years Dynamics 365 CRM implementations experience
• Minimum of 3 full lifecycle Dynamics 365 CRM implementations (Analysis – Deployment)
• Minimum 7 years of industry and/or consulting experience
• Field Service and/or Project Operations (PSA) module experience
• Certification in Dynamics 365 CRM, or attainment of certification within first 90 days of employment
• Demonstrated expertise (Subject Matter Expert) in at least one module of the Dynamics 365 (i.e. Field Service, Sales Force Automation, Project Services, etc)
• Strong industry experience within Manufacturing and/or energy industries preferred
• Working knowledge of industry specific best practices
• Excellent and effective communication skills in all mediums (written, verbal) and to all levels within the organization
• Excellent planning and organization skills
• Strong customer relationship skills
• Ability to establish priorities and work independently
• Readiness to travel up to 40%
• Bachelor’s degree in a related field or equivalent combination of education and experience

Responsibilities

• Facilitate the implementation and support of Dynamics 365 Field Service, Project Operations and other CE first partly applications (Sales, Customer Service, etc.)
• Work with clients and MCA Connect project teams to define functional requirements and document solution design; run detailed design/requirements meetings and showcases to understand clients’ business requirements and conduct gap analysis
• Convert requirements into a Solution Blueprint
• Guide the design, configuration and testing of core Dynamics 365 CE modules including hands-on configuration of the Dynamics 365 CE application
• Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions
• Generate user and technical documentation
• Train end users and system administrators
• Generation of subsequent Statements of Work (SOW’s) as appropriate
• Provide customer satisfaction by ensuring on-time delivery that’s on-budget, achieving quality results
• Creation and delivery of content for both internal and external training, communication and marketing
• Represent MCA Connect at promotional and educational events

Benefits

• $120,000 - $170,000 a year
• Additional supplemental compensation (bonus) up to $35,000 annually