Axon is hiring a
Gainsight Administrator

Summary

The job description is for a Gainsight Administrator role at Axon, where the employee will collaborate with various teams to align Gainsight initiatives with broader business objectives, manage user accounts, groups, and security settings in Gainsight, lead the architecture and configuration of Gainsight's platform, design and implement scalable solutions within Gainsight, architect and manage data integration between Gainsight, Salesforce, and other systems, and optimize workflows, rules, and automations to improve operational efficiency.

Requirements

• 3+ years of experience as a Gainsight Administrator
• 1 year of Salesforce.com configuration and administration
• Gainsight Certified Administrator
• College degree or equivalent work/technical experience
• Experience with Salesforce-Gainsight integration, data modeling, and data management
• Expertise in configuring, customizing, and optimizing Gainsight, including advanced modules and functionalities
• Ability to work cross-functionally to understand business requirements and translate them to effective use of applications
• Takes high degree of ownership over your work with strong problem-solving abilities and attention to detail
• Excellent communication and collaboration skills, with the ability to work effectively with multiple stakeholders

Responsibilities

• Collaborate closely with customer success, sales, product, and other cross-functional teams to align Gainsight initiatives with broader business objectives
• Manage user accounts, groups and security settings in Gainsight
• Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements
• Provides day-to-day end user support to all levels of the organization
• Lead the architecture and configuration of Gainsight's platform to support customer success objectives
• Design and implement scalable solutions within Gainsight, including Customer 360, Journey Orchestrator, automated CTAs, dashboards, and other modules
• Design business rules that analyze customer data and trigger actions for the customer success team to proactively engage with customers
• Continuously optimize Gainsight workflows, rules, and automations to improve operational efficiency and effectiveness

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices