Axon is hiring a
Gainsight Administrator

Summary

The job is for a Gainsight Administrator at Axon, a mission-driven company focused on protecting life. The role involves collaborating with various teams, managing user accounts, leading the architecture and configuration of Gainsight's platform, designing scalable solutions, integrating data systems, and optimizing workflows.

Requirements

• 3+ years of experience as a Gainsight Administrator
• 1 year of Salesforce.com configuration and administration
• Gainsight Certified Administrator
• College degree or equivalent work/technical experience
• Expertise in configuring, customizing, and optimizing Gainsight, including advanced modules and functionalities
• Ability to work cross-functionally to understand business requirements and translate them to effective use of applications
• Takes high degree of ownership over your work with strong problem-solving abilities and attention to detail
• Excellent communication and collaboration skills, with the ability to work effectively with multiple stakeholders

Responsibilities

• Collaborate closely with customer success, sales, product, and other cross-functional teams to align Gainsight initiatives with broader business objectives
• Manage user accounts, groups and security settings in Gainsight
• Lead the architecture and configuration of Gainsight's platform to support customer success objectives
• Design and implement scalable solutions within Gainsight, including Customer 360, Journey Orchestrator, automated CTAs, dashboards, and other modules
• Design business rules that analyze customer data and trigger actions for the customer success team to proactively engage with customers
• Continuously optimize Gainsight workflows, rules, and automations to improve operational efficiency and effectiveness
• Architect and manage the integration between Gainsight, Salesforce, and other systems to ensure seamless data flows
• Help determine the most significant contributors to overall customer health, and configure a customer health scorecard that reflects customer data, risk of churn, and positive trends
• Develop and maintain reports, dashboards, and analytics within Gainsight and Salesforce to track key customer success metrics and KPIs

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices