Remote Customer Support Specialist

Summary

Join the Customer Experience group at Boulevard and become a Support Specialist to launch, support, and strengthen business relationships with customers.

Requirements

• Experience: 3+ years working in a customer service, operations, or tech support role, OR 3+ as a leader at a self-care business
• Flexibility: Boulevard is a tech company with customers doing business around the clock; team members may occasionally work extended days as needed and provide on-call coverage on holidays
• Technical Expert: You’ll learn Boulevard's technology platform, explain the system to customers of varying technical savvy, and apply critical thinking and creative problem-solving each day
• Curiosity: You enjoy uncovering the ‘why’ behind how things work and problem-solving
• Let’s-do-this energy: Bring your customer service hat, share your love of change and challenge, and jump into our entrepreneurial, fast-paced environment
• Multi-tasking: Help Chat is second nature for you. Quality isn’t sacrificed for speed and efficiency
• Joy for details : Every i is dotted, every t is crossed. Our customers mind the details for their clients, and we do the same for them, with pleasure
• Solution-based Thinking: Identify opportunities to improve customer experience
• High EQ: You navigate complex interactions with your versatile communication style, sophisticated interpersonal skills, and a resilient spirit

Responsibilities

• Understand, anticipate, and empathize with customer's needs before digging in to provide resolutions
• Collaborate closely with a remote team to deliver outstanding troubleshooting, training, and customer support
• Follow a structured team schedule and the guidelines of our quality program to ensure consistent and reliable support
• Assist up to five customers simultaneously via live chat and provide support via emails, phone calls, and screen sharing
• Give life to our Boulevard values by personifying the brand in every interaction and delighting customers
• Identify process and product improvements and work with internal teams to improve the overall customer experience
• Provide remote troubleshooting for hardware devices and mobile applications
• Delve into our customers’ business needs by assisting with reporting inquiries, identifying discrepancies, and suggesting reporting solutions
• Become an industry expert. Learn our customers’ business needs and effectively communicate technical solutions to a diverse and creative audience

Benefits

• *This role is ineligible for residents of CA, and NY*
• Your starting budgeted cash compensation for this role is $65,000 + a 10% annual bonus
• We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance
• Take a break whenever you need with our flexible vacation day policy
• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month
• Family planning resources and specialized support programs
• Equity: get ahead on the ground floor and grow with Boulevard
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve