Remote Genesys Client Consultant

Summary

The job description is for a Technical and Business Account Specialist role at EDCi, a company providing infrastructure and call center technology services. The role involves strategic client account management, continuous improvement consulting support, and architecting world-class solutions. The position is remote and offers various benefits such as remote work, paid holidays, vacation, sick time, cell phone reimbursement, casual dress, funded training and certifications, health, dental, and vision insurance, 401K match, and more.

Requirements

• 1+ year experience in Genesys Cloud CX (Purecloud) technology
• Knowledge of telephony architecture and Genesys Cloud CX dependencies
• Experience in delivering business operations and/or customer experience initiatives
• Understand best practices for a service organization
• Development experience and/or mindset
• Excellent client service attitude and team focus

Responsibilities

• Provide white glove support for strategic EDCi clients
• Perform project coordinator duties associated with utilizing engineering/AI resources
• Lead client continuous improvement Genesys Cloud platform support, tuning, and regular feature configuration/deployments
• Provide in-depth analysis combining complex technical and business issues
• Demonstrate and answer questions to clients, related to our top contact center platforms
• Stay on top of all things happening in contact centers
• Understand and solution customer pain points

Preferred Qualifications

Genesys Could CX certification is a plus

Benefits

• Remote work from home
• Paid holidays, vacation and sick time
• Cell phone reimbursement
• Casual dress
• Funded training and certifications
• Health, dental and vision insurance
• 401K match