German Client Representative

Summary

Join a dynamic team as a German Customer Care Specialist on one of the most beautiful islands in Greece, representing one of the biggest companies. Manage incoming calls and customer service inquiries by telephone and email, provide accurate information, identify customers' needs, and keep records of interactions.

Requirements

• Native /near-native level in German
• B2 level English skills
• Strong phone contact handling and active listening skills
• Ability to multitask, prioritize, and manage time effectively
• Exceptional problem-solving and ability to respond to different types of characters
• Adaptive skills and team spirit

Responsibilities

• Manage incoming calls and customer service inquiries by telephone and email
• Provide accurate, valid, and complete information
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts, and file documents
• Take the extra mile to engage the customer

Benefits

• Competitive salary (14 salaries per year)
• Performance-based bonus
• 200EUR upon training completion
• 300EUR after 3 months of employment
• Relocation covered
• Work from home (remote) *only if located in Greece*
• Health package
• Equipment provided
• Paid training and development opportunities