apply2day is hiring a
German Customer Advisor

Summary

The job is for a remote CS advisor position in a multinational BPO company located in Greece. The role involves managing incoming calls, identifying customer needs, building trust, providing accurate information, keeping records, and following communication procedures. Requirements include native or near-native German language (C2), very good command of English (B2 – C1), good MS Office skills, strong phone contact handling skills, excellent communication and presentation skills, ability to adapt/respond to different types of characters, ability to multi-task, prioritize, and manage time effectively. Benefits include a competitive remuneration package, indefinite contract, extra bonus based on performance appraisal, private life & health insurance, ticket restaurant, and relocation cost for candidates outside Greece.

Requirements

• Native or near to native German language (C2)
• Very good command of English language (B2 – C1)
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Managing of incoming calls
• Identify and access customers’ needs to achieve satisfaction
• Build relations of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the methods/tools
• Keep records of customer interaction, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Benefits

• Competitive Remuneration package
• Indefinite Contract
• Extra bonus depending on the performance appraisal
• Private life & health insurance
• Ticket restaurant
• Relocation Cost (for candidates outside Greece)