Implementation Consultant - German Fluency

Summary

Join Samsara's Customer Success team as an Implementation specialist, guiding enterprise customers in deploying and adopting Samsara's IoT solutions. You will manage customer relationships, ensuring successful deployments and maximizing product value. This role involves creating project plans, tracking implementation progress, and proactively addressing risks. You will conduct training sessions, demonstrate Samsara's technology, and work with various stakeholders. The position requires exceptional communication skills, technical product knowledge, and the ability to explain complex information clearly. This remote role, based in Poland, offers the opportunity to work cross-functionally within a fast-growing company.

Requirements

• 5+ years of experience in a Customer Success, project management, or management consulting role
• Experience supporting or working with technical products
• Solutions-oriented with strong problem solving skills
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• German and English fluency

Responsibilities

• Be a trusted consultant to our strategic customers to ensure that they increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment
• Create project plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Pro-actively address risks & issues and works with customers to create mitigation plans
• Develop and run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices

Preferred Qualifications

• Strong bias for action, the ability to think big, with insistence on high standards
• Change management delivery experience
• Additional language skills - French

Benefits

• Health benefits
• Samsara for Good charity fund
• Employee-led remote and flexible working