PTW is hiring a
German Speaking Technical Support

Summary

The job is for a Technical Support role in the gaming industry. The employee will provide world-class support to gamers and loyal customers, resolve technical issues, and work collaboratively within a multilingual team. The role requires fluency in German & English, strong communication skills, knowledge of computers, self-motivation, a logical approach, patience, perseverance, good concentration, experience in gaming, and IT literacy. Benefits include attractive remuneration, holidays, team competitions, social calendar, wellbeing program, remote/homeworking with flexible schedules, opportunities to work on big game clients, titles, and tech, and progression opportunities.

Requirements

• Fluency in German & English, particularly reading & writing
• Excellent attention to detail, strong communication skills, and knowledge of Computers
• Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team
• A logical, methodical approach with good analytical and problem-solving skills
• Excellent observation and attention to detail skills with patience, perseverance, and good concentration

Responsibilities

• Ensure customers' queries are answered with the aim of a first-time resolution and ensure that all responses are provided with excellent attention to detail, care, and professionalism
• Ensure queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality
• Resolve all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue
• Communicate effectively while working within a dynamic team structure with individual and shared team objectives
• Maintain a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality
• Work with your colleagues across the wider global customer community to identify any trends in any customer queries

Preferred Qualifications

• Experience in playing consoles and or PC gaming advantageous
• Be comfortable discussing technical faults/issues relating to game consoles/PCs
• Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support

Benefits

• Attractive remuneration
• Holidays
• Regular team competitions with great prizes
• Inclusion into an extensive social calendar
• A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability
• A dedicated employee wellbeing programme
• Remote/Homeworking with flexible working schedules
• A fun environment and a relaxing culture, including the opportunity to work with the leading technology and creative minds in the world
• Learn as you work and be part of something real that changes the face of gaming - forever
• Working with a global multi-lingual workforce with superb training and promotion and progression opportunities