Remote Customer Service Representative

Summary

The job is for a Customer Service Representative at Swytch, a low carbon transport solutions company. The role involves providing customer support in the European time zone, requires fluency in German and English, and offers benefits such as remote work, competitive salary, wellbeing activities, and a Swytch kit.

Requirements

• Must be able to speak German and English
• Previous high volume, online customer service experience with an outstanding customer satisfaction rating
• Excellent English written and verbal communication
• Able to work 0800 to 1600, Monday to Friday
• Confidence with customers, and a mature, ‘service first’ approach with the ability to diffuse situations and end every interaction leaving the customer feeling satisfied
• Excellent tech and IT confidence - previous use of Zendesk or a similar ticketing platform is essential
• An excellent problem solving skillset
• The potential to quickly become recognised as a safe pair of hands
• Ability to work both independently and as part of a wider team, and to thrive under the pressure of a high volume of tickets
• Ability to look at incomplete or failing processes and suggest and implement improvements
• Ability to adapt to new systems and technical information quickly
• Valid passport and/or visa as you’ll be visiting in our HQ in London at least twice a year

Responsibilities

• Providing exemplary email, video and chat support to our customers
• Responding to high volumes of customer tickets in the quickest and most efficient way
• Working on our CRM system, Zendesk
• Report insights and trends to Head of Customer Service
• Working as part of a team, sharing knowledge and helping colleagues

Preferred Qualifications

Knowledge and interest in bikes, electric bikes, or the environment will be a bonus!

Benefits

• Competitive salary of 67500 polish złoty per annum
• Fully remote with travel to the UK or a city in Poland every quarter (will require the right to work in Poland and be able to travel)
• IT hardware and software will be provided for the role
• Open and transparent company culture giving every employee direct access to our founders and our quarterly business reviews
• Unlimited annual leave
• An annual program of wellbeing activities including a subsidised annual membership to a meditation app and EAP service
• Your very own Swytch kit!
• 1 year mental health subscription
• Electric Penny Farthing Lessons