German Technical Support Agent

Summary

Join our team as a tech-skilled German speaker to support Microsoft corporate customers and partner companies, with opportunities for career development and a great work-life balance.

Requirements

• Native level of German
• Fluent level of English
• Minimum one year of experience in technical support or as a system administrator
• Great communication skills
• Ability to work with deadlines and under pressure
• Good team player

Responsibilities

• Advice and support for Microsoft corporate customers (SMBs) and Microsoft partner companies on technical questions
• Contact by telephone (inbound and outbound), as well as in writing by email, in German and in English
• Solving technical problems in contact with IT administrators, IT managers and other employees of the partner companies
• Identifying relevant processes and forwarding corresponding feedback to other teams

Benefits

• Attractive salary
• 200 euros productivity bonus
• Private health insurance
• Working remotely from anywhere in Portugal (mainland)