German Travel Representative

Summary

Join SpeakIt as a Travel Representative and kick-start your career in the travel industry, providing quality service to customers, handling inquiries and complaints, and developing procedures for improvement.

Requirements

• Native level of German (oral and written)
• Excellent command of the English language
• Experience in the customer service sector will be consider as a plus
• Computer literacy
• EU Passport

Responsibilities

• Receive and process incoming calls, emails and social media requests
• Ensure and provide quality of service to customers, handle inquiries and complaints from customers in a professional manner
• Develop and recommend changes to existing procedures to increase accuracy and efficiency of the Customer Service department as a whole
• Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries
• Report technical issues, customers’ complaints and other problems

Benefits

• Competitive monthly salary
• 2 extra salaries per year
• Monthly performance bonuses
• Remote work all over Greece
• Health package
• Equipment provided