Global Learning Manager

Summary

Join Experian's Global Learning team as a Learning Product Manager and contribute to the success of our skills and learning strategy. You will be responsible for product managing global learning solutions, building out tech solutions, and engaging with regional L&D leads. This role requires extensive experience in learning and development, strong stakeholder management skills, and strategic thinking abilities. The position is permanent, home-based in Costa Rica, and offers a comprehensive benefits package. Experian prioritizes a strong people-first culture, fostering diversity, inclusion, and work-life balance. This role is pivotal to Experian's success in building a future-ready learning organization.

Requirements

• +8 years of experience in a global business matrix
• +5 years of experience in a learning role
• Be client focussed and commercially astute with a strong understanding of Experian business, the context and markets in which the company operates
• Be a thought partner, a trusted counsel and a valued voice, providing innovative ideas, provocation, influence and challenge to the management / leadership teams
• Be credible and confident, displaying great energy, impact, gravitas, conviction, passion and drive in everything they do, with good levels of emotional intelligence and common sense
• Have excellent stakeholder management skills
• Adapt and work effectively with a variety of situations, from board level to individuals or groups
• Maintain personal effectiveness by managing own emotions in the face of pressure and setbacks
• Demonstrate an approach to work that is characterised by commitment and motivation
• Be insight-led with the ability to use data to inform discussions, challenge and influence the business to help shape our business and people
• Present sound and well-reasoned arguments to convince others. Draw from a range of strategies to persuade people in a way that results in agreement or behaviour change
• Have a learning mindset and look outside to seek external industry best practice, identifying trailblazer initiatives, translating these into actionable solutions to challenge our current ways of working
• Simplify complex problems, processes or projects into component parts, explore and evaluate them systematically. Identify causal relationships, and construct frameworks, for decision making and problem-solving. Transform proposals/ideas into practical reality
• Be a deep expert in Learning; skills and careers
• Apply knowledge of policies, processes, governance and legislation to ensure decisions are taken that mitigate risks but are commercially astute

Responsibilities

• Product manage our global learning solutions, continuously taking into consideration data, user feedback and business strategy to guarantee effectiveness and efficiency of our investment
• Manage the backlog and build new features for Career Hub according to our product roadmap and release plan
• Listen to end users to determine our approach and next steps to support building skills and careers; including the future vision, structure and strategy for our Experian University and Academies, supporting the learning partners in the business
• Build out our tech solutions (in partnership with our Global Learning Tech Manager); testing new technology especially GenAI to enhance learning offer and skills agenda
• Work with the regional L&D leads and our communications lead to build strong approaches to activation of the learning products across our communities
• Constantly evaluate the quality of what our learning teams produce; and listen to feedback from our customers in order to determine future tactics and strategies; produce and share insights into the usage of our products with key stakeholders to drive action
• Be accountable for delivering outcomes with autonomy to do so
• Work through the consulting cycle to ensure that there is a clear problem definition and clarity on the deliverables and expected impact
• Work with ambiguity or pivoting as required to ensure business impact and alignment to reaching strategic objectives
• Maintain a strong focus on designing and managing solutions with our employees and users at the centre, aligning business strategy with employees’ needs
• Partner with business leaders, HRBPs and CoEs to execute strategy and builds credible partnerships
• Lead and drive a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do
• Ensure that good client / consumer outcomes are at the centre of all products design and operational activity and decision making
• Deliver great clients and consumers service and seek to exceed client / consumer expectations
• Adhere to all regulatory requirements within role responsibility and escalate issues quickly
• Pro-actively identify risks and make recommendation to mitigate these
• Understand and adhere to specific regulatory obligations and company policies and procedures

Benefits

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program