Deel is hiring a
Global Mobility Specialist

Summary

The job is for a Mobility Specialist at Deel, a global company that helps businesses hire talent worldwide. The role involves supporting the Global Mobility Strategy & Business Development initiatives and requires extensive knowledge of immigration-related topics. The ideal candidate should have 5+ years of experience in immigration management, project management for mobility/immigration programs, and excellent communication skills.

Requirements

• 5+ years of experience working as paralegal and/or global mobility specialist focused on immigration managing high volumes of casework
• Experience working in a Consultant/Specialist/Analyst role
• Experience with serving clients directly
• Experience with project management for mobility/immigration programs
• Start-up experience and mindset
• Full working knowledge of Australian immigration
• Ability to interpret, translate, and communicate complex immigration concepts, processes, and policies to various stakeholders
• Ability to recognize the most important priority and find solutions under pressure
• Excellent verbal and written English communication skills (fluency in any other language is a plus)

Responsibilities

• Liaise with government officials as needed
• Manage vendor relationships
• Build and update the knowledge base for new countries and products
• Mentor junior members on processes, system, and tools
• Engage with main internal stakeholders Marketing, Sales, and Product to feedback and identify opportunities to improve client experience
• Be the immigration expert in laws and compliance for local mobility requirements
• Manage clients by driving the solution and guiding the stakeholders towards defined business outcomes as well as client satisfaction
• Act as an owner for cross team collaboration by driving actions as well as offering insights
• Deal directly with clients on escalations, complex matters, and high-priority cases in a timely, positive, and proactive manner
• Manage cases on a routine basis and ensure excellent at customer service
• Enable customer centric immigration improvements
• Coordinate cross-team strategic projects around compliance, enablement, relationship management
• Lead build out of government relations program and premium/recognized sponsor applications/programs
• Strategic account support for special projects and/or clients
• Support team with expansion to new countries/services/opportunities as well as drive pilots in new markets
• Drive special projects related to cross-team efforts

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available