Global Technical Support Specialist
Lyra Health
πRemote - Malaysia
Please let Lyra Health know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Lyra Health as a Technical Support Specialist to make a difference in people's lives by providing exceptional technical support and learning on a daily basis.
Requirements
- Strong technical SaaS support background: support of users, applications, and multiple systems
- Experience troubleshooting Salesforce as an admin and/or junior developer
- Excellent communication skills (verbal and written English) that are audience-appropriate (will interface with multiple stakeholders such as Engineering, Subsidiary Partners, Clinical Support Operations, etc.)
- Ticketing system expertise (i.e. Zendesk, ServiceNow, Salesforce, Jira)
- Adept at managing ticket queues, requester communications, ticket response SLAs
- Ability to learn the platform in terms of overall architecture and expected functions
- Skilled at troubleshooting issues remotely -- both hardware and platform-related
- Adept at deciphering user-level experience issues vs. bugs within the platform
Responsibilities
- Own the ticket queue: triage and response to inbound support requests via superusers, per internal ticket SLAs
- Serve as the front-line support for our superusers, counselors, providers, and/or clients
- Troubleshoot and meticulously document specific software and hardware issues in Lyra platform and in Salesforce CRM
- Triage more complex questions or issues to the appropriate Tier 2/Tier 3 team members
Preferred Qualifications
- Basic understanding of SQL Server database (queries, tables, etc.)
- Desire to grow and continuously improve their Salesforce development and troubleshooting skillsets
- Enjoys reverse-engineering systems and collaborating with others at different levels of technical expertise
- Strong verbal and written communication skills
- Chromebook support knowledge
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- πPoland
- πUnited Kingdom
- πMexico
- πEurope, Middle East, and Africa
- πMexico
- πPhilippines
- πIndia
- πSpain
- πSweden, United Kingdom
Please let Lyra Health know you found this job on JobsCollider. Thanks! π