Remote Technical Specialist - Support Operations

Summary

Join Aircall as a Tech Savvy Support Operations Specialist to provide technical expertise to the Global Support team and help deliver amazing customer experiences.

Requirements

• Organized and proactive approach to working
• Experience working in a Fully remote environment with a Global team
• Working knowledge of SQL and advanced Spreadsheet functionality
• Working knowledge of Python or Java and experience with both
• Ability to review changes to technical documentation and validate them
• Experience working in an Agile environment
• Knowledge of troubleshooting, security, and deployment practices

Responsibilities

• Regularly review tickets assigned to you, critically evaluating the request and determining appropriate solutions
• Carry out investigations into bug reports from the team on the IT tools being used
• Review and refine requirements documentation, and eliminate uncertainty
• Complete and refine reports for metric requests in collaboration with our Data Analyst
• Maintain and update documentation on solutions and information systems
• Carry out audits of our information systems
• Develop technical solutions using a variety of coding languages such as JavaScript/ECMA, Python, SQL, Java depending on the task at hand
• Complete spikes on various elements and prepare detailed reports
• Ensure all tasks are completed with Security, best practices and broader context at hand
• Implement solutions in a testing environment and ensure they are correctly operating before moving these to production

Preferred Qualifications

• Experience with a major Project Management tool would be ideal
• Experience with Jira would be ideal
• Experience with a backend development language such as Python, Java JavaScript
• Hands-on experience of Zendesk is desirable
• Experience working with Cloud based infrastructure would be desirable

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)