Dane Street is hiring a
Group Health Operations Manager

Summary

The Operations Manager role at Dane Street involves overseeing the regional operations center to ensure profitability, driving revenue growth, managing staff performance, and optimizing physician cost. The preferred education is an Associate's Degree or Bachelor's Degree, and a RN/LPN license is required.

Requirements

• An Associate’s Degree or Bachelor’s Degree is preferred
• RN / LPN License is required

Responsibilities

• Oversee and ensure the overall profitability of the regional operations center
• Drive revenue growth by delivering excellent customer service
• Ensure timely delivery of high quality reports
• Manage client inquiries in a timely manner
• Optimize physician cost
• Ensure that client invoices adhere to the agreed upon fee schedule
• Oversee the proper selection of physicians
• Build relationships with key physicians to ensure panel retention
• Manage staff performance and capacity
• Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists
• Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets
• Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients
• Conducts performance evaluations that are timely and constructive
• Handles discipline and termination of employees as needed and in accordance with company policy
• Plans and organizes daily activities related to production and operations
• Measures productivity by analyzing performance data, financial data, and activity reports
• Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations
• Determines labor needs to meet production goals

Preferred Qualifications

• Business experience in a healthcare and/or insurance setting is preferred
• Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred
• Utilization Review experience is required

Benefits

• Health insurance
• Retirement benefits
• Performance bonuses