Group Lead, Technical Program Management

Summary

Jobber is seeking a Group Lead, Technical Program Management to manage a team within their Systems group. The successful candidate will work closely with internal stakeholders to build, support, and maintain the operating functions at Jobber. The role requires a strong technical background, excellent communication skills, and experience in SAAS business.

Requirements

• Demonstrated experience as Technical Program Manager or Technical Product Manager for an internal engineering team
• Experience in SAAS business and an understanding of the basic SAAS metrics that lead to business success
• Dedicated management experience, ability to provide feedback, advise and/or steer TPMs in the right direction based on business and user goals
• A strong technical background that has allowed you to support interactions with engineering teams
• Next level communication skills: Your written and verbal communication skills help articulate the voice of the customer and the needs of the business
• Ability to communicate business requirements to a technical audience, and understand the implications of the solutions placed by the engineering members
• A data mindset: You look to data to define a problem and you also look to data to demonstrate success. You are energized by the ability to contextualize your work through various tools, systems and processes
• A desire to collaborate: To deliver high-quality features as quickly as possible, you’ll need to partner with many different people and departments
• Execution excellence: Creating insights is one thing – leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time
• A knack for the details, with an understanding of the big picture: In your role, the details matter, and help drive your team forward with a sense of direction and clarity
• Ownership: You are driven to do the right things for your work and are accountable for the outcomes of the Technical Program Managers that you lead

Responsibilities

• Facilitate, collaborate, maintain and ship the Roadmap for assigned focused areas, while connecting product, internal roadmaps and technical strategy for Jobber
• Ownership over the creative process of generating, developing, and curating new ideas
• Discovering and understanding the connections between people’s day-to-day work, the overall product vision, technical strategy and scaling, and customers’ (internal and/or external) needs, you can prioritize building what matters to achieve product goals and initiatives
• Manage strategic goals, initiatives, and required tech investment
• Mentorship: Balance coaching, feedback, and mentorship of your team to get better at their craft, and achieve their career ambitions
• Hold the team accountable to a quality roadmap that is delivered in a timely manner
• Foster collaboration: Partner and collaborate with the respective leadership teams and stakeholders in the focus areas of your team
• Help drive large scale initiatives, with high amounts of change management

Preferred Qualifications

• Previous experience with systems teams, having worked in one or more areas (infrastructure, mobile or web front-ends, APIs, etc)
• Experience with integrating multiple disparate systems in a sustainable and maintainable way

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet