Growth Account Manager

Summary

Join AcuityMD, a leading software and data platform accelerating access to medical technologies, as a Growth Account Manager. You will manage a portfolio of 50-75 customer accounts, focusing on driving ARR growth through upselling, renewals, and strategic account management. This role involves deepening customer relationships, identifying growth opportunities, and ensuring seamless transitions from new business to long-term success. You will collaborate closely with Sales and Customer Success teams, staying aligned on customer goals and keeping pace with product updates and industry trends. Success in this fast-paced SaaS environment requires exceeding ARR targets and thriving in a remote setting. AcuityMD offers a competitive compensation package with equity upside and numerous benefits.

Requirements

• 2–5+ years of experience in Account Management, Customer Success, or Inside Sales, ideally in SaaS
• Proven ability to upsell and expand existing customer accounts
• Proven ability to create pipeline and conduct effective discovery
• Self-starter with strong prioritization and time management abilities
• Comfortable working in a fast-paced, data-driven, and remote environment
• Excellent communication, relationship-building, and consultative selling skills
• Ability to work independently and as part of a team
• Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages
• You must have an eligible work permit in the USA or Canada to be considered for this position

Responsibilities

• Manage a portfolio of 50-75 customer accounts, ensuring consistent communication, providing excellent customer service, and fostering long-term relationships
• Identify and capitalize on opportunities to upsell additional products and services to existing customers, driving increased customer value and revenue
• Engage regularly with customers to understand their evolving needs and challenges, identifying opportunities for growth, and ensuring overall customer satisfaction
• Send quarterly newsletters with company updates, including new feature launches, to keep customers informed and engaged
• Work closely with the Growth Account Executive to ensure a smooth handoff of sales opportunities
• Facilitate a seamless transition of account details and customer expectations to maintain continuity and customer satisfaction
• Collaborate with Customer Success Managers to identify and pursue upsell opportunities both mid-contract and during the renewal cycle
• Align on customer goals to ensure a smooth, strategic path forward—one that deepens the relationship and expands ARR through solutions that drive long-term success for both the customer and AcuityMD
• Maintain and update HubSpot and PlanHat, ensuring accurate records of customer interactions and sales activity
• Stay informed on industry trends, competitor offerings, and product developments to provide value-added insights and identify upselling opportunities within your existing customer base

Preferred Qualifications

• Experience in MedTech or healthcare is a plus
• Trained in enterprise sales methodology
• Experience working with Hubspot or similar CRM platforms
• Exposure to data-driven products or analytics platforms

Benefits

• Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees
• Unlimited vacation : Generous time off and flexible hours give you the freedom to do your best work
• Paid Health and Dental Plans: We offer 100% paid health and dental plans for all employees and 75% paid for our employees' dependents
• Home Office Stipend: $1000 to invest in remote office equipment and WiFi reimbursement
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave
• Ground floor opportunity : Join a high growth startup, backed by world class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health)
• Competitive compensation with equity upside