Growth Account Manager

Summary

Join Lokalise, a leading AI-powered translation and localization platform, as a Growth Account Manager and contribute to our expanding EMEA sales team. Manage a high volume of small to medium-sized customer accounts, focusing on retention and growth through expansion, upsell, and upgrade opportunities. You will develop strong customer relationships, leverage modern outbound strategies, and collaborate cross-functionally to deliver tailored solutions. This full-time, remote position requires 1-2 years of experience in account management or sales within a SaaS environment. Success demands exceptional activity management, prioritization, and communication skills. Lokalise offers a competitive salary, stock options, flexible working hours, and various benefits.

Requirements

• 1–2 years of experience in account management, sales, or a customer-facing role, preferably within a SaaS or technology environment
• Proven ability to manage a high volume of accounts while maintaining quality and achieving targets
• Strong activity management skills, with the ability to prioritise tasks and maximise productivity in a fast-paced environment
• Experience executing modern outbound sales strategies, including leveraging tools like LinkedIn Sales Navigator, Outreach.io, or Salesloft
• Exceptional communication and relationship-building skills, with the ability to engage stakeholders at all levels
• Proficiency in using CRM tools like Salesforce to track activities and manage accounts effectively

Responsibilities

• Manage a high volume of customer accounts : Efficiently prioritise and manage activities to ensure all clients receive the attention and support needed to succeed with Lokalise
• Drive revenue growth : Use modern outbound techniques to identify and execute on cross-sell, upsell, and upgrade opportunities within your portfolio of accounts
• Develop strong customer relationships : Engage with customers regularly through calls, emails, and video meetings to build trust and uncover opportunities to expand the relationship
• Monitor account health : Track customer usage metrics and proactively address potential challenges to ensure retention and satisfaction
• Optimise time management : Leverage tools and processes to balance daily activities, pipeline generation, and customer engagement efficiently
• Collaborate cross-functionally : Partner with Sales Development, Customer Success, and Product teams to deliver tailored solutions that meet client needs
• Achieve and exceed revenue targets : Consistently hit or exceed monthly, quarterly, and annual upsell, retention, and growth goals
• Maintain accurate records : Update Salesforce with all account activities, ensuring clear visibility into account health, pipeline opportunities, and performance metrics

Preferred Qualifications

• Experience in the localisation or translation management industry
• Fluency in an additional language, such as Spanish, French, or German
• Knowledge of SaaS sales metrics and processes, including expansion and retention strategies

Benefits

• Competitive salary and employee stock options plan
• Fully remote and flexible working hours
• Co-working budget
• Unlimited vacation policy
• Top-notch tech equipment for your work
• Learning & Development program
• Health insurance
• Wellness benefits
• Mental health support - every employee has access to a dedicated mental health platform
• Great startup atmosphere, team spirit, and team events