GTM Operations Manager

Summary

Vercel is looking for an experienced GTM Operations Manager to join their team. This role will focus on identifying gaps in current processes, managing projects, creating documentation, automating processes, optimizing operational efficiency, and collaborating with leadership to define sales plays and cadences. The ideal candidate has 5+ years of experience in Customer Success Operations, Sales Operations or similar, is tech-savvy, analytical, problem-solving, and adaptable.

Requirements

• 5+ years of experience in Customer Success Operations, Sales Operations or similar
• Tech-savvy with experience in administering marketing, sales, and support SaaS applications (Salesforce, Outreach, Boostup, Gainsight etc.)

Responsibilities

• Identify gaps in current processes and systems, working with stakeholders to ensure efficiency across the GTM organization
• Own the quarterly forecasting and measurement of Customer Dollar Retention (NDR)
• Manage and prioritize ongoing Sales and Customer Success requests, projects, and initiatives
• Create and maintain documentation on processes, policies, and relevant training materials as well as assist with onboarding new sales talent in collaboration with field enablement resources
• Automate processes whenever possible, and design systems that delight AEs, Renewal Managers and CSMs
• Develop and execute initiatives designed to optimize operational efficiency and productivity
• Collaborate directly with the Chief Customer Officer and Sales Leadership to define and operationalize best-in-class sales plays and cadences for existing Vercel Enterprise customers

Preferred Qualifications

• A self-motivated, creative person with analytical, problem-solving, organizational, and interpersonal skills and the ability to adapt quickly to shifting priorities
• Ability to prioritize work and team’s work while minimizing distraction
• Ability to coordinate and manage potentially complex projects cross-functionally

Benefits

• Great compensation package and stock options
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays
• Remote Friendly - Work with teammates from different time zones across the globe
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed