GTM Systems Analyst

Summary

Join Muck Rack, a leading SaaS platform for PR and communications professionals, as a GTM Systems Analyst. You will play a key role in scaling our revenue tech stack, ensuring our go-to-market teams operate efficiently. Maintain and optimize GTM tools like Salesforce, Outreach, and Gong; manage user access and system syncs; monitor data quality; and drive process improvement projects. You will collaborate with cross-functional teams, translate business needs into system enhancements, and support change management. Success will be measured by contributions to system enhancements, improved planning, standardized documentation, and a strong understanding of systems architecture. This is a hands-on role focused on project execution, systems administration, and continuous process improvement.

Requirements

• 2–4+ years in GTM Operations, Revenue Operations, or Sales Systems, with project or product management experience
• Hands-on with Salesforce (Sales and Service Cloud), Outreach, Gong, and other GTM tools
• Strong execution, organizational skills, and attention to detail
• Process-oriented with a systems-thinking mindset
• Comfortable working cross-functionally, navigating ambiguity, and adapting in fast-paced environments
• Familiar with project tracking and automation tools (e.g., Asana, Notion, Jira, integration platforms)
• Collaborative, emotionally intelligent, and interested in growing into a product owner role
• Salesforce Admin Certification

Responsibilities

• Maintain and optimize GTM tools including Salesforce, Outreach, and Gong
• Manage user provisioning, access, licenses, and system syncs
• Monitor data quality and tool performance across the stack
• Drive tooling and process improvement projects from scoping to rollout
• Align cross-functional teams on requirements, timelines, and delivery
• Document business needs, system configurations, and process changes
• Identify and resolve workflow bottlenecks with scalable, tech-enabled solutions
• Translate business needs into system enhancements that improve productivity and data integrity
• Support change management through documentation, training, and frontline troubleshooting
• Partner with Enablement and Comms to ensure successful adoption of new capabilities

Preferred Qualifications

• Contributed to meaningful systems enhancements
• Improved planning and prioritization of upcoming feature work
• Standardized documentation practices across requirements, design, and handoff
• Built a strong understanding of systems architecture and cross-platform integrations

Benefits

• Remote Work, Forever
• We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership
• Transparent Compensation
• Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company
• All employees are eligible for our 401(k) plan* with employer contributions
• Health & Wellness*
• Muck Rack provides comprehensive health, dental, vision, disability and life insurance for employees and their families
• We offer a high-deductible health plan with 100% premium coverage for individuals, as well as a range of other plan options
• Our team also has access to 24/7 Virtual Care, an Employee Assistance Program, employer-funded HSA contributions, and other pre-tax benefits
• Team members have access to a quarterly wellness stipend and a free Headspace subscription
• PTO and Family Benefits
• Our team enjoys 4+ weeks of off-the-grid PTO, paid sick/mental health days and 13 paid holidays, which can be exchanged for additional PTO with our "Holiday Swap Program."
• We also provide up to 16 weeks of fully paid parental leave
• Personal & Professional Development
• We grow talent by creating internal pathways for advancement and promotion
• Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities
• We also provide unlimited subscriptions to L&D platforms including Coursera & O’Reilly, as well as 2 additional days of PTO to dedicate to learning and development