Happiness Engineer

Summary

Join Flocknote as a Happiness Engineer and play a vital role in ensuring user satisfaction. This crucial position involves providing technical support, enhancing user experience, and creatively improving services. You will be a key member of a small, growing team, working directly with churches and organizations. The ideal candidate enjoys challenges, loves the Church, and is eager to contribute to a dynamic environment. This full-time, remote position offers a competitive salary and benefits package. The role includes responsibilities across technical support, outreach, relationship building, and internal feedback.

Requirements

• Love interacting with people
• Tech-savvy and a quick learner
• Aware of the latest communication tools on the market
• Excellent customer service and presentation skills with the ability to use judgment and tact with customers
• Excellent phone and email etiquette with very effective verbal and written skills
• Ability to learn quickly, is highly organized, able to multitask and can work independently in a fast-paced and changing environment
• A self-starter and a go-getter
• Strong interpersonal skills, flexible, detail-oriented, professional, easy to get along with, enthusiastic and of high moral character

Responsibilities

• Promptly answering support emails and phone calls from customers or potential customers
• Reaching out to churches and other organizations who might benefit from Flocknote
• Connecting personally with leaders in the Church and elsewhere to develop important relationships
• Understanding all of the various software and new media tools already available to our customers
• Figuring out and communicating the best ways Flocknote can help different organizations
• Conducting Flocknote how-to demonstrations (in person or via webinar)
• Giving important internal feedback to improve what we do
• Troubleshooting issues, problem solving and assisting in the testing of new features
• Being a contributing member of the team and helping to determine future developments, new features and the overall direction of the service

Preferred Qualifications

• Sales-type experience
• Experience with email marketing, copywriting, designing and building webpages, graphic design, technical or creative writing, video editing
• Experience working with Catholic dioceses, relationship building skills, experience managing VIP accounts or outside vendors
• Advanced knowledge of Excel or Google Sheets, experience using a parish database or similar CRM system, experience cleaning up and transferring large amounts of data, aptitude for technical work
• Experience leading and mentoring teams of people, creative problem solving, track record of hitting goals and deadlines, good judgement and decision making, extremely motivated to help the team succeed

Benefits

Full-time (remote/work-from-home) positions with salary and benefits