Senior Program Manager

Summary

Join DNAstack as a Senior Program Manager and lead the planning and execution of client projects focused on advancing research in areas like Parkinson's Disease, ALS, and Autism. You will manage project timelines, budgets, and deliverables while fostering strong client relationships and driving contract renewals. This role requires collaboration with internal teams across product, engineering, and design, as well as executive leadership. You will be responsible for risk mitigation, reporting, and embedding customer success best practices. The position offers a hybrid work environment with flexibility and the opportunity to contribute to meaningful work in genomics and health research.

Requirements

• University degree, preferably in sciences and/or business
• 5-10 years of hands-on project management experience, within a B2B or SaaS environment
• Prior experience in a customer-facing role, managing external stakeholders on high-value contracts (e.g. valued at >$1M CAD)
• Ability to manage multiple large, complex, multi-stakeholder projects simultaneously
• Exemplary written and verbal communication - is able to convey complex ideas and strategies to diverse audiences
• Excellent collaboration and relationship building
• Extremely organized with strong attention to detail
• Self-driven and able to work independently, while also maintaining transparency within teams
• Proactive leader and problem solver - showcases creativity in addressing challenges, offering solutions to complex problems
• Quick learner and curious team player, someone who is unafraid to ask questions
• Ability to lead tasks with limited precedents and prior references available
• Adaptable and flexible, is able to adjust priorities based on company needs while maintaining external commitments
• Possess a strategic mindset with the ability to align project initiatives with broader organizational goals and objectives

Responsibilities

• Own and drive external client programs, ensuring the successful execution of contracted deliverables, proactively addressing client inquiries, and maintaining high-level stakeholder engagement
• Lead cross-functional collaboration with internal product, engineering, and design teams to drive execution, negotiate priorities, and remove roadblocks
• Identify potential project execution risks and work with internal teams to enact mitigation strategies
• Organize and facilitate weekly external and internal meetings, including preparing agendas and presentations, taking minutes, and sending succinct and actionable summary communications
• Manage project budgets, external reports, and invoicing, ensuring financial accountability and transparency
• Identify and lead strategic opportunities to expand services to existing and new clients
• Serve as a strategic partner to executive leadership teams, providing insights, rationale, and recommendations for decision-making
• Work with Director of Partners and Programs to support, develop and model best practices project management
• Embed and support customer success practices within all aspects of project management
• Drive additional strategic initiatives as needed, based on business needs and opportunities for impact

Preferred Qualifications

• Prior experience working with product and/or engineering teams
• Previous employment within a small, agile team e.g. startup or small business
• Knowledge expertise in technology, data sharing, genomics, or bioinformatics an asset
• Experience in customer success, product marketing, or community management

Benefits

• Three weeks vacation
• Unlimited sick days
• Health, dental and vision coverage
• Remote friendly with flexible hours
• Opportunity to participate in DNAstack’s Employee Stock Option Program