Head of Account Management

Summary

Join Learnlight, an EdTech company, as the Head of Account Management, UKI & France, reporting to the Head of Sales. This remote, full-time position focuses on driving revenue growth and client satisfaction within the B2B market. You will implement upselling and cross-selling strategies, provide leadership and coaching to the team, build strong client relationships, manage client portfolios, maintain sales pipelines and forecasts, and collaborate with other teams. The role requires 5+ years of experience in Account Management, advanced English and French proficiency, and a solid understanding of the EdTech sector. Learnlight offers a work-life balance with remote work options, generous paid time off, learning and development opportunities, community events, and a referral bonus program.

Requirements

• 5+ years of experience in Account Management
• Advanced proficiency in English and French
• Solid understanding of the learning ecosystem, digital education tools, and client needs within the EdTech sector
• Skilled at fostering trust with clients and stakeholders across various levels, ensuring long-term partnerships and strategic alignment
• Demonstrated success in negotiation, deal-closing, account planning, and consistently meeting or exceeding sales targets
• Excellent time management, CRM proficiency, and a data-informed approach to strategy development and forecasting

Responsibilities

• Implement effective upselling, cross-selling, and retention strategies; support the team in closing key deals and securing renewals through strategic planning and negotiation
• Provide leadership, coaching, and development opportunities while driving best practices in client management and team performance
• Build and maintain relationships with key clients and stakeholders, ensuring high service quality, issue resolution, and long-term satisfaction
• Oversee fair distribution and management of client portfolios; lead execution of client projects aligned with business goals
• Maintain accurate sales pipelines and forecasts in CRM systems; provide timely and insightful reports to senior leadership, tracking budget estimates versus actuals
• Partner with Client Success, Marketing, Sales Ops, and Product teams to align strategies and ensure smooth transitions; promote a culture of collaboration and best practice sharing within the team

Benefits

• Work-Life Balance: Benefit from our remote work from home culture, with options to collaborate with colleagues in regional offices (if applicable). Enjoy generous paid time off including public and personal holidays and two company-wide days off per year to recharge
• Learning & Development : Access to language learning, masterclasses and professional development opportunities with a culture of coaching and constructive feedback
• Community Events: Make new friends and connect with colleagues at virtual wellbeing sessions, team-building activities and informal social clubs
• Company News: With regular updates on our internal networking platform, you’ll always be connected with the latest developments
• Cultural Collaboration: Our Intercultural Assessment provides valuable insights to help you build collaboration across diverse cultures
• Recommend a Friend: Earn a bonus by referring talented professionals to join Learnlight through our referral program (conditions apply)