Head Of Operations

Summary

Join Mesa, a company revolutionizing homeownership affordability, as their Head of Operations. Reporting to the CEO, you will lead and execute the company's strategic vision, overseeing legal, compliance, people, and financial operations. This role demands a strategic leader experienced in scaling hyper-growth startups. You will collaborate with the executive team, establish KPIs and OKRs, and manage cross-functional teams. The position requires expertise in mortgage and card financial operations and a proven ability to build and lead high-performing teams. Mesa offers competitive compensation, excellent benefits, and the opportunity to contribute to a rapidly expanding company.

Requirements

• Proven experience (8-10+ years) in operations, with a leadership role at a high-growth startup or fast-paced organization
• Experience overseeing mortgage and card financial operations
• Strong leadership and team management skills, with the ability to inspire and lead a high-performing team
• Excellent communication, storytelling, and presentation skills
• Analytical mindset with the ability to leverage data to inform marketing strategies and decisions

Responsibilities

• Collaborate with the CEO and executive team to refine and execute the company’s long-term strategic vision
• Lead cross-functional teams to ensure alignment between business objectives and operational strategies
• Establish KPIs and OKRs for operational excellence and scalability, monitor progress, and adjust strategies as necessary
• Oversee all core operations, including card and mortgage product lines, ensuring efficiency and compliance with industry standards
• Help us stand up and scale new financial products
• Drive operational processes for our card and mortgage business to ensure compliance, quality, and scalability
• Help us attract, retain, and engage world class talent
• Create a high performing culture based on our defined values
• Help us scale our team from 20 to 2000+ over the next few years
• Oversee the legal and compliance teams, ensuring all operations comply with relevant laws, regulations, and industry standards
• Stay abreast of evolving regulatory changes affecting mortgage and credit card operations, proactively adapting processes as needed
• Manage internal and external resources to mitigate legal and regulatory risks

Benefits

• Competitive compensation, including meaningful equity
• Best in class health, dental, and vision insurance
• 401(k) plan
• Unlimited vacation policy
• Location : We’re building our team in Austin, TX, Charlotte, NC, and New York, NY but are open to remote candidates