Chronosphere is hiring a
Head of Customer Marketing, Remote - United States

Summary

The job is for a Head of Customer Marketing at Chronosphere, a remote-first startup providing an observability platform. The role involves reimagining the customer journey and lifecycle marketing, partnering with other teams to design expansion strategies, and leading a global team of lifecycle and customer marketers.

Requirements

• 15+ years in Customer Success and Customer Marketing, including 5-7+ years as leader of the Customer Marketing function
• 10+ years of experience at a high-tech or SaaS B2B company, ideally serving across functions touching the customer experience, including marketing, customer success, product management or product marketing

Responsibilities

• Lead the strategy, team and outcomes for the Customer Marketing function
• Create the programs, tools and accelerators to help customers at all stages of their journey be successful and grow with Chronosphere
• Partner closely and share business goals and OKRs with the Customer Success team and leadership; ensuring an aligned and orchestrated customer nurture and journey
• Lead with a customer-centric approach, driving insights into customer feedback and behaviors needed to deepen product usage, increase retention, and strengthen the customer experience
• Use customer language, insights, and experiences to provide feedback to our customer success, product and engineering, and marketing teams in order to influence roadmap, campaigns, and messaging
• Build from scratch and lead a global team of lifecycle and customer marketers to create data driven, differentiated and segmented programs to drive revenue
• Foster a strong customer ecosystem,, activating our strongest customers as loyal advocates
• Raise the reputation and reach across our customer base, and the wider industry, for Chronosphere’s commitment to world-class customer success
• Evolve our customers’ post-sale journey across onboarding, adoption and renewals campaigns for Chronosphere’s Observability and Pipeline portfolio, including dedicated digital platforms to drive education and reach
• Define and deploy technologies to underpin and scale operations based on proven success
• Champion customer KPIs across the company including engagement, revenue expansion, ARPU, CLTV, and revenue retention; rigorously drive internal prioritization decisions to maximize each
• Establish and promote customer marketing best practices across customer campaigns and lead from the front in creating inspiring and personalized marketing materials that excite our customers, burnish our brand, and drive engagement, cross-sell, upsell and retention

Benefits

• Health Insurance Coverage
• Unlimited Vacation Time
• Competitive Salary
• Stock Options