πUruguay, Argentina
Head of Client Delivery
closed
Shop Your Way
πRemote - United States
Summary
The job is for a Head of Client Delivery at Shop Your Way, a high-growth FinTech company offering Payments as a Service (PYW). The role involves leading pre-sales and post-sales support, understanding customer technical requirements deeply, guiding product design, and managing the delivery of strategic professional services engagements.
Requirements
- Technology leadership experience in the financial services industry, or customer-facing technical leadership roles servicing the financial services industry
- 10+ years leading and developing teams in infrastructure, database, data warehousing, software development, and enterprise architecture disciplines
- 5+ years leading the implementation of enterprise-scale IT programs
- Practical knowledge of Agile project management and software development methodologies such as Scrum and SAFe
- Broad-based understanding of cloud platform services, cloud-native architectures, and cloud infrastructure
- Bachelor's Degree in STEM or equivalent experience
Responsibilities
- Formulate and execute strategies to accelerate customer integrations and ongoing growth
- Lead pre-sales architectural discussions and design workshops with customers, and understand customerβs technical requirements deeply
- Lead product and architecture design workstreams and guide the delivery of strategic professional services engagements for specific partners
- Guide and manage the delivery of strategic professional services engagements as required
Benefits
- Opportunity to make a meaningful impact and create value for customers through flexible tools that allow partners to leverage Pay Your Way capabilities within any Partnerβs customer experience
- Joining a team committed to being delivery-focused and creating the best possible customer experience, working towards an ambitious roadmap to differentiate Credit-as-a-Service for merchants
This job is filled or no longer available
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