Head of Client Delivery

Summary

The job is for a Head of Client Delivery at Shop Your Way, a high-growth FinTech company offering Payments as a Service (PYW). The role involves leading pre-sales and post-sales support, understanding customer technical requirements deeply, guiding product design, and managing the delivery of strategic professional services engagements.

Requirements

• Technology leadership experience in the financial services industry, or customer-facing technical leadership roles servicing the financial services industry
• 10+ years leading and developing teams in infrastructure, database, data warehousing, software development, and enterprise architecture disciplines
• 5+ years leading the implementation of enterprise-scale IT programs
• Practical knowledge of Agile project management and software development methodologies such as Scrum and SAFe
• Broad-based understanding of cloud platform services, cloud-native architectures, and cloud infrastructure
• Bachelor's Degree in STEM or equivalent experience

Responsibilities

• Formulate and execute strategies to accelerate customer integrations and ongoing growth
• Lead pre-sales architectural discussions and design workshops with customers, and understand customer’s technical requirements deeply
• Lead product and architecture design workstreams and guide the delivery of strategic professional services engagements for specific partners
• Guide and manage the delivery of strategic professional services engagements as required

Benefits

• Opportunity to make a meaningful impact and create value for customers through flexible tools that allow partners to leverage Pay Your Way capabilities within any Partner’s customer experience
• Joining a team committed to being delivery-focused and creating the best possible customer experience, working towards an ambitious roadmap to differentiate Credit-as-a-Service for merchants