Head of Strategic Engagement

Summary

Join Synapticure as their Head of Strategic Engagement, leading the development of impactful relationships and patient engagement strategies. You will oversee Engagement and Outreach and Marketing functions, acting as a critical connector between external partners, internal teams, and the patient community. Identify, develop, and manage key partnerships with healthcare systems, payers, technology vendors, and industry stakeholders. Own the patient engagement lifecycle, from awareness and conversion to retention and satisfaction. Shape how patients discover and experience Synapticure’s services and how the brand is presented to the healthcare ecosystem. This role requires executive-level relationship management skills, a strong understanding of patient experience in healthcare and telehealth, and a passion for improving lives through meaningful partnerships and communication.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field; Master’s (MBA, MHA) preferred
• Minimum of 10 years of progressive experience in strategic partnerships, engagement, business development, or healthcare consulting
• Experience within healthcare, health tech, or B2B SaaS sectors
• Strong understanding of patient engagement, provider relations, and the healthcare ecosystem
• Proven success developing and managing strategic relationships with high-value partners
• Demonstrated ability to influence and collaborate at the executive level
• Experience working in dynamic, high-growth, or startup environments
• Strong data and performance measurement skills, with an ability to translate insight into strategy

Responsibilities

• Act as a central liaison between external partners and internal teams, driving alignment across Product, Technology, Clinical, Operations, Legal, Finance, and Business Development
• Ensure seamless integration of partner initiatives into Synapticure workflows and roadmaps
• Guide internal stakeholders through joint planning efforts with strategic partners
• Develop and execute a comprehensive patient engagement strategy to support onboarding, ongoing care, and retention
• Lead the design and launch of patient-centered programs and communication strategies to improve the patient experience
• Build long-term relationships with patients and caregivers, ensuring consistent, empathetic, and high-quality communication
• Represent the patient voice in internal strategy and planning discussions
• Drive patient advocacy initiatives and community engagement to build trust and brand loyalty
• Monitor and optimize engagement performance metrics and deliverables, including conversion, retention, and satisfaction
• Lead Synapticure’s patient-facing marketing and communications efforts across digital and print channels
• Manage the end-to-end execution of campaigns targeting awareness, acquisition, and retention
• Develop and distribute content that educates, engages, and empowers patients
• Lead A/B testing, data analysis, and optimization efforts for all communication and marketing initiatives
• Oversee patient communications across website, patient portal, and support systems to ensure clarity, empathy, and brand alignment

Preferred Qualifications

• Experience in digital health, telehealth, or care delivery innovation
• Familiarity with HIPAA-compliant communication strategies
• Understanding of neurodegenerative care, clinical workflows, and patient decision-making patterns

Benefits

• Competitive salary commensurate with experience
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with employer matching
• Remote-first work environment with home office stipend
• Generous paid time off and sick leave
• Career growth and professional development opportunities