Head Of Engineering

Summary

Join Back Market, a leading refurbished electronics marketplace, as their Head of Engineering for Customer Care! Lead a team of three engineering managers and their respective teams (6-8 engineers each) to deliver exceptional customer care software. Collaborate across teams and business functions to ensure seamless operations. Mentor and coach your team, fostering a collaborative and supportive environment. This hands-on role requires experience in agile development and managing distributed teams across various locations (Paris, Barcelona, or remote). Back Market offers a meaningful mission, a supportive work environment, and a competitive benefits package.

Requirements

• Experience and passion for growing, developing, and guiding people
• Openness to receiving and giving feedback in a safe workplace
• Interest in working in an environment where leaders support their teams to do great work, by removing impediments, finding improvements, and facilitating effective decision-making
• Enthusiasm about reaching new levels of effectiveness (and quality!)
• A background as an individual contributor and willingness to help when the team needs it
• Good verbal and written communication skills in English
• Excitement to learn about how our industry works and the impact we bring to our customers and the world
• Experience working in agile development teams with some knowledge of our following tech stack: AWS, Kubernetes, Docker, RestFul API, Python, Django, VueJs, Nuxt, Datadog, Spinnaker, Nginx, UWSGI

Responsibilities

• Lead a collaborative team to deliver great software that our customers and sellers will love!
• Collaborate with the product group and other tribes to align the team with company objectives and initiatives across engineering and the wider business
• Ensure the development of people and teams through ongoing coaching and mentoring
• Create a team environment where team members feel like they belong and are supported to do their best work
• Establish open communication and a culture of feedback between team members
• Work in an agile "build it and run it" environment where engineering teams build, launch, monitor and support the sections they own
• Work with the team to identify and make improvements in our processes, practices and product
• Support teams in increasing delivery proficiency by creating a learning environment
• Identify and mitigate our worst possible customer experiences
• Make it easy for customers to get a solution to their problems
• Enable our ~700 Back Market agents to best support our customers and sellers
• Release sellers from the burden of managing customer care. Make the sellers experience frictionless when we need them to take action
• Empower the various business units of Back Market to own their care experience and fix customer issues at the root

Benefits

• A meaningful job: you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!
• A meaningful company: we became a mission-driven company in January 2022
• Be part of a worldwide growing company based in Europe, the USA and Asia to face great challenges: you will have the freedom to innovate and adopt new ideas!
• Work alongside passionate experts: who will share their knowledge and help you develop and grow in your career
• Grow your career: with a flexible career path and a dedicated Learning & Development team. Back Market will help you evolve with personalized internal trainings and external handpicked providers from day 1!
• Leadership Academy by Back Market: “be a coach not a dictator” is at the core of this program! We train and enable all our leaders to support their team towards achieving goals. Be a manager at Back Market is an unique experience we take by heart
• An attractive salary, equity and a host of benefits including: Lunch voucher, health insurance, relocation package, paid time off for activism in your community, parental benefits, flexible hours, etc…
• One Loving Tribe: you will have the opportunity to work in a fast-paced, open-minded and friendly environment
• Be part of one of our Employee Resource Groups created around shared identities, common backgrounds and/or special interests crafted to be a safe space and an expressive outlet
• Several internal events: The Monday Brief (weekly)/ The Somehands (monthly)/ The All Hands (annual)