Head Of Human Data Operations

Summary

Join Prolific, a company redefining AI innovation through its human data infrastructure, as the Head of Human Data. Lead and scale the human data supply team, driving strategy and execution across participant acquisition, onboarding, training, and upskilling. Oversee the curation of domain experts and AI taskers to meet growing LLM training and research demands. This leadership role requires operational expertise, strategic vision, and a hands-on approach to managing a complex human data supply ecosystem. You will collaborate across teams to ensure high-quality, scalable human data operations for AI customers. Enjoy a competitive salary, benefits, and remote work in an impactful, mission-driven culture.

Requirements

• Extensive experience in operations, workforce management, or a related field, ideally within AI, tech, or high-growth, fast-moving environments
• Expertise in scaling human data or talent supply ecosystems, with a focus on quality, efficiency, and diversity
• Expertise in developing an accredited AI research and development workforce suitable to meeting current and future client demands, building participant demand models to accurately forecast demand and supply dynamics
• Strong background in leading teams and managing high-impact cross-functional initiatives
• Proven ability to design and execute scalable operational frameworks for global workforces or data pipelines
• Experience in designing and implementing training, certification, and upskilling programs for technical or specialized roles
• Proficiency in analyzing performance metrics and using insights to drive improvements
• Skilled at managing stakeholders and aligning cross-functional teams toward shared objectives
• Familiarity with AI/ML lifecycle processes, including data labeling, annotation, and ethical considerations in human data operations

Responsibilities

• Develop and execute the vision and strategy for Prolific’s human data operations, aligning with company-wide goals
• Lead and grow a high-performing team focused on participant acquisition, onboarding, enrichment, support, and task performance monitoring
• Build a scalable operating model to ensure a high-quality supply pipeline that meets the diverse needs of AI customers
• Oversee the recruitment, onboarding, and verification of participants, including domain experts and taskers, ensuring scalability and diversity
• Drive the development of comprehensive upskilling programs to meet emerging AI customer requirements
• Ensure training initiatives are seamlessly deployed via Prolific’s platform and optimised for participant success
• Collaborate with product teams to enhance platform features that improve participant experience and task fulfillment
• Act as the primary point of contact for strategic AI customer projects, ensuring alignment between supply and project deliverables
• Build strong relationships with SMEs, ensuring access to specialised knowledge for domain-specific tasks
• Pioneer innovative approaches to human data operations, leveraging emerging technologies and methodologies to enhance participant engagement and performance

Preferred Qualifications

• Experience in managing global crowdsourcing, gig-economy, or remote workforce platforms
• Knowledge of Prolific’s platform and participant ecosystem, including task complexity and curation processes, whilst ensuring the highest standard of human data for our customers
• Background in working with LLMs or other AI-focused applications, with an understanding of task-specific requirements

Benefits

• Competitive salary
• Benefits
• Remote working