Remote Head of Onboarding

Summary

Join Atlan as Head of Onboarding to redefine how large enterprises adopt our product and drive meaningful transformation in their post-sale experience.

Requirements

• Proven experience leading high-impact implementation teams in fast-paced, scaling environments
• Deep expertise in connector-based data products, with a strong background in onboarding and technical integrations
• A track record of accelerating time-to-value while boosting customer satisfaction and retention

Responsibilities

• Lead, grow, and scale a technical onboarding team, tackling complex challenges around data ingestion, integrations, and more
• Own and optimize key onboarding metrics, focused on reducing time-to-onboard while elevating customer satisfaction
• Continuously transform customer experiences by enhancing onboarding systems and processes
• Collaborate with cross-functional teams (Support, Product, Engineering) to proactively resolve bottlenecks and ensure a smooth onboarding journey
• Design and implement structured onboarding plans, ensuring excellence at every step
• Manage escalations effectively, balancing team resources while continually raising the bar on quality