Trainer

Summary

Join Planet DDS, a leading dental software company, as a Product Trainer! You will play a crucial role in onboarding new customers, delivering engaging training, and ensuring optimal use of our software solutions. This involves creating and delivering training materials, consulting on business processes, and evaluating customer progress. You will need experience in dental practice operations and training, excellent communication skills, and the ability to travel. The ideal candidate will also possess experience with instructional design and virtual training platforms. Planet DDS is committed to its customers' success and offers a collaborative and supportive work environment.

Requirements

• 3-6 years of experience in a combination of dental practice operations and teaching/training roles
• Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences
• Customer-centric mindset with a focus on delivering exceptional training experiences supporting student learning styles and preferences
• Ability to work collaboratively with cross-functional teams and build positive relationships across departments and with customers
• Ability to travel to customer offices to educate and support multiple-day go-live activities that often includes weekends
• Strong organizational skills and attention to detail

Responsibilities

• Be highly proficient in Planet DDS products and their optimal use in dental and orthodontic practices
• Provide business process and operations consulting leveraging Planet DDS products and best practices
• Create and deliver engaging and interactive education through various channels including workshops, onsite in-person training, virtual training, webinars, computer-based learning, etc
• Evaluate customer progress and performance during the onboarding period to identify areas of improvement
• Maintain accurate and timely records of customer needs, training activities, progress, and outcomes
• Stay up to date on product enhancements and industry trends to help ensure training materials are current and relevant
• Collaborate with cross-functional teams to gather feedback on the effectiveness of the onboarding training program, identify lessons learned, make recommendations and support identified changes

Preferred Qualifications

• Experience with instructional design principles and creating engaging training content
• Proficiency in using virtual training platforms, e-learning tools, and learning management systems (LMS)
• Familiarity with adult learning theories and methodologies
• Experience in the dental industry or with dental software solutions