Head of Payment Operations

Summary

Join Finix, a leading full-stack acquirer processor, as the Head of Payment Operations to spearhead and expand our U.S. and Canadian partnerships with sponsor banks and card networks. This pivotal role demands deep expertise in the payments ecosystem, a proven track record in high-level negotiations, and the ability to influence cross-functional stakeholders. You will be responsible for developing and managing strategic partnerships, expanding our network with major card brands, and acting as the primary escalation point for operational and technological challenges. The ideal candidate will have 10+ years of experience in strategic partnerships and 8+ years in payments or card networks, along with a strong understanding of card network operations and industry trends. This remote position offers a competitive base salary range of $175,000 to $250,000 per year, plus equity and benefits.

Requirements

• 10+ years of experience in strategic partnerships, business development, corporate development, or related fields
• 8+ years of experience in payments or card networks
• Deep understanding of card network operations, business models, and industry trends
• Proven experience executing industry-wide partnership strategies and negotiating high-impact commercial deals
• Strong ability to influence internal and external stakeholders, including C-level executives
• Excellent written and verbal communication skills
• Experience leading teams or managing large, complex cross-functional projects

Responsibilities

• Develop and manage the strategic, commercial, and the day-to-day aspects of finix’s bank and card network partnerships
• Manage and expand our U.S. and Canadian sponsor bank partnerships
• Manage and expand relationships with major card brands (Amex, Visa, Mastercard, Discover)
• Act as the primary escalation point for operating and technology challenges with card brands, ensuring swift resolution
• Partner with internal stakeholders, including product, engineering, risk, underwriting, and compliance teams, to align on business needs and drive execution
• Represent Finix at industry events, fostering relationships with key decision-makers and staying ahead of market trends
• Develop, manage, and report on strategic plans, partner health, and key negotiation/expansion opportunities

Preferred Qualifications

• Experience influencing policy changes with card brands (e.g., OptBlue rule adjustments for ISVs)
• Prior involvement in securing government disbursement opportunities
• Proven track record in gaining early access to emerging card network technologies and programs

Benefits

Base Salary Range: $175,000/yr to $250,000/yr + Equity + Benefits