Head of Product Operations
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ZigZag Global
Summary
Join ZigZag Global as their Head of Product Operations, a fully remote role based in Bulgaria. You will be crucial in aligning product strategy with operational execution, reporting to the Product Director. Key responsibilities include optimizing workflows, executing the product roadmap, fostering cross-functional collaboration, and using data-driven insights. You will lead and support Product Leads to achieve product roadmap goals and improve product delivery. This role requires strong leadership, collaboration, and data analysis skills. ZigZag Global offers a competitive salary, generous paid time off, healthcare insurance, food vouchers, an annual L&D budget, and other benefits.
Requirements
Be based in Bulgaria and have the rights to work without visa sponsorship
Responsibilities
- Develop and implement operational processes to streamline workflows across product teams and improve collaboration
- Identify areas of improvement and adapt strategies to drive efficiency in the product development lifecycle
- Collaborate with the Product Director, Product Leads, and Product Owners to execute and maintain the product roadmap
- Align the teamβs daily tasks with business strategy by prioritizing tasks, clarifying objectives, and ensuring timelines are met
- Act as a bridge between product, engineering, design, marketing, sales, and customer success teams to ensure alignment on goals and priorities
- Engage with internal and external stakeholders to capture requirements, report on roadmap progress, and address risks to timely delivery
- Partner with analysts to gather product metrics, support data-driven insights, and create dashboards to report on KPIs
- Guide strategic decisions by presenting data-based insights to enhance customer satisfaction and product performance
- Conduct market and competitive analysis to inform product direction
- Attend industry events, competitor seminars, and workshops to gather feedback and promote our brand
- Develop resources, documentation, and training sessions to support knowledge transfer across teams
- Conduct product demos, workshops, and trainings for internal teams and, when needed, for clients
- Actively support Agile principles within the team, driving scrum processes, including sprint planning, retrospectives, and stand-ups
- Encourage continuous improvement to maintain momentum and adaptability within the product team
- Lead and support Product Leads, Product Owners, Product Analysts, and other product team members to achieve operational excellence
- Proactively identify, mitigate, and communicate risks to the Product Director and Senior Leadership Team
- Collaborate closely with stakeholders to ensure requirements are documented and reflected in Epics, Features, and User Stories
- Oversee backlog grooming to align with business strategy and resource capacity, ensuring clarity in user stories and acceptance criteria
- Drive a team culture of continuous improvement and uphold ZigZag Global's values and vision, adapting processes as necessary to meet evolving team needs
Benefits
- Competitive salary
- 20 days holiday plus bank holidays. Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
- Collaborative working environment
- Healthcare insurance with dental service include
- Food vouchers (200 BGN/month per person)
- Annual L&D budget
- Employee referral bonus scheme
- Office Equipment Budget
- Mental Health Support