Head of Product Operations

Summary

Join ZigZag Global as their Head of Product Operations, a fully remote role based in the UK. You will play a crucial role in aligning product strategy with operational execution, managing cross-functional processes, and optimizing product tools. This position requires collaboration with various teams, including product, engineering, design, marketing, sales, and customer success. You will lead and support Product Leads to meet product roadmap goals and improve product delivery. The ideal candidate will be data-driven, possess strong leadership skills, and be passionate about fostering a collaborative environment. ZigZag Global offers a competitive salary, flexible working options, private medical insurance, and other benefits.

Requirements

Be currently based in the UK and have the rights to work without visa sponsorship

Responsibilities

• Develop and implement operational processes to streamline workflows across product teams and improve collaboration
• Identify areas of improvement and adapt strategies to drive efficiency in the product development lifecycle
• Collaborate with the Product Director, Product Leads, and Product Owners to execute and maintain the product roadmap
• Align the team’s daily tasks with business strategy by prioritizing tasks, clarifying objectives, and ensuring timelines are met
• Act as a bridge between product, engineering, design, marketing, sales, and customer success teams to ensure alignment on goals and priorities
• Engage with internal and external stakeholders to capture requirements, report on roadmap progress, and address risks to timely delivery
• Partner with analysts to gather product metrics, support data-driven insights, and create dashboards to report on KPIs
• Guide strategic decisions by presenting data-based insights to enhance customer satisfaction and product performance
• Conduct market and competitive analysis to inform product direction
• Attend industry events, competitor seminars, and workshops to gather feedback and promote our brand
• Develop resources, documentation, and training sessions to support knowledge transfer across teams
• Conduct product demos, workshops, and trainings for internal teams and, when needed, for clients
• Actively support Agile principles within the team, driving scrum processes, including sprint planning, retrospectives, and stand-ups
• Encourage continuous improvement to maintain momentum and adaptability within the product team
• Lead and support Product Leads, Product Owners, Product Analysts, and other product team members to achieve operational excellence
• Proactively identify, mitigate, and communicate risks to the Product Director and Senior Leadership Team
• Collaborate closely with stakeholders to ensure requirements are documented and reflected in Epics, Features, and User Stories
• Oversee backlog grooming to align with business strategy and resource capacity, ensuring clarity in user stories and acceptance criteria
• Drive a team culture of continuous improvement and uphold ZigZag Global's values and vision, adapting processes as necessary to meet evolving team needs

Benefits

• Competitive salary
• 24 days holiday + bank holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Flexible working options - fully remote with option to work from our London office
• BUPA Private Medical Insurance
• Annual L&D Budget
• Home Office supplies
• Employee referral bonus scheme
• Flexible working hours