Head Of Gtm Operations

Summary

Join Copy.ai, a fully remote generative AI platform company, as the Head of GTM Ops. You will be responsible for aligning and optimizing the go-to-market (GTM) strategy, building scalable processes, and ensuring collaboration between sales, marketing, and customer success teams. This role requires extensive experience in revenue operations at SaaS startups, strong analytical skills, and proficiency in Salesforce reporting. You will report to the CMO and have the opportunity to build the GTM Ops organization. Copy.ai offers a competitive salary, stock options, excellent medical, dental, and vision insurance, unlimited PTO, a 401k plan, and a supportive remote work environment.

Requirements

• 6+ years Rev Ops, Sales Ops, and/or Marketing Ops experience at SaaS startups
• Collaborative team player with track record of partnering closely with sales, marketing, and leadership to ensure our GTM motion is scalable and that all of our internal GTM Team are aligned around our strategy and execute on it effectively
• Data-driven decision maker with a strong focus on execution and accountability
• Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level
• Excellent at Salesforce reporting and field and automation creation
• Excellent communication and interpersonal skills
• Based in the San Francisco Bay Area

Responsibilities

• Design and Implement Revenue Operations Strategy
• Develop and execute a comprehensive revenue operations strategy that integrates sales, marketing, and customer success to drive revenue growth and efficiency
• Optimize Go-to-Market Processes
• Analyze and refine GTM processes to eliminate bottlenecks, improve workflows, and enhance data flow across teams
• Align Cross-Functional Teams
• Ensure seamless collaboration between sales, marketing, and customer success teams to optimize the customer journey and maximize ROI
• Manage Revenue Technology Stack
• Oversee the selection, implementation, and management of revenue-related tools and platforms (e.g., CRM, marketing automation, analytics tools) to support scalable growth
• Data Management and Analysis
• Establish data governance standards to ensure data quality and integrity across all GTM systems and teams
• Forecasting and Reporting
• Develop and maintain accurate revenue forecasting models to inform planning and strategic investments. Create and distribute regular reports and dashboards that track KPIs and leading indicators
• Process Improvement
• Identify areas of inefficiency across the GTM engine and implement solutions to optimize performance
• Lead Generation and Nurturing Optimization
• Optimize lead scoring, routing, follow up, and nurturing processes to improve conversion rates and sales pipeline velocity
• Collaborate with Leadership
• Work closely with executive leadership to align revenue operations initiatives with company goals and strategies

Benefits

• A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters; 50 team members as of 11/2024
• Competitive salary and stock option equity packages; We're a Series A startup
• Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance through Guardian; Copy.ai pays up to $800/month per employee for monthly premiums
• 100% REMOTE startup! Our team is distributed all over the US and Canada
• UNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
• 401k plan and automatic 3% employer contribution from Day 1!!!!
• Brand new work-sponsored computer
• IRL / In-Person retreats throughout the year