Head of Product Strategy & Operations

Summary

Join Emplifi, a leading provider of customer engagement platforms, as a Product Leader to serve as the right hand to the SVP of Product. This transformative role requires operational and strategic expertise to align the product roadmap, execution, and team. You will drive team performance, coach product managers, and build a high-functioning product organization. The ideal candidate thrives on structure, clarity, and results, and can lead through ambiguity and make tough decisions. This remote position is open to candidates in the UK, Czech Republic, Germany, or France. You will partner with cross-functional teams and represent the product externally. Emplifi offers a fast-paced, international environment with opportunities for professional growth and development.

Requirements

• Proven success as a product leader (Director level or above), ideally in a SaaS or platform environment
• Track record of turning good teams into great ones—through coaching, structure, and high standards
• Demonstrated ability to lead through ambiguity and drive org-wide alignment and focus
• Strong operational instincts with a strategic mindset
• Experience navigating change and bringing clarity under pressure
• Executive-level communication skills—both internally and externally
• Comfort in the customer spotlight—this role will engage with clients directly
• High integrity, low ego, and relentless bias for action

Responsibilities

• Serve as the operational and strategic partner to the SVP of Product
• Bring clarity and execution discipline across product planning, delivery, and alignment
• Build and scale frameworks for accountability, velocity, and impact within the product org
• Act as a coach, challenger, and driver across the PM team—raising the bar on performance and ownership
• Diagnose capability gaps and develop or replace talent to strengthen the team
• Partner cross-functionally (with Engineering, GTM, Success, and more) to drive unified outcomes
• Lead or co-lead critical cross-product initiatives such as verticalization, AI integration, and packaging
• Represent Product externally with customers, analysts, and partners as needed
• Drive transformation: when something isn’t working, you’ll surface it, fix it, and move forward fast

Preferred Qualifications

• Experience working in product-led organizations with GTM complexity
• Familiarity with vertical SaaS, customer experience, or social marketing platforms
• Background in scale-ups or transformation contexts

Benefits

• Unlimited Personal Time Off, Sick days & Community days
• Enhanced Maternity and Parental Benefit
• Flexible environment with the possibility of home office working