Backflip is hiring a
Head of Servicing

Summary

Join a fast-growing FinTech startup, Backflip, changing the real estate investing industry as the Head of Servicing. Lead and develop a top-tier servicing operation for our business-purpose portfolio, focusing on efficient loan onboarding, proactive portfolio management, and member satisfaction. This remote position offers a competitive salary, stock options, health insurance, 401K + company match, and other industry-leading benefits.

Requirements

• 5+ years of experience in a relevant servicing operation for a lender in the real estate industry
• 2+ years in a relevant managerial or supervisory role in a remote work environment
• Prior experience with an in-house servicing operation
• Prior experience with a fintech company or venture-backed startup is a plus
• Ability to multi-task with exceptional time management, prioritization and attention to detail
• Exemplary computer skills - demonstrated ability and desire to learn new technologies (we use Slack + Notion + Google Workspace + Front + HubSpot + GLS + FCI + Willow + more)

Responsibilities

• Establish a comprehensive servicing strategy to expand our in-house operation and build a strong performance record
• Develop and lead a high-performing servicing support team that prioritizes member satisfaction, fosters trust, and encourages repeat business
• Ensure all member-facing interactions are handled with care, consistency, professionalism and within established Service Level Agreements (SLA’s)
• Lead initiatives to proactively address delinquent accounts through effective communication and resolution tactics; as well as report findings to the loss mitigation team
• Implement processes and communication milestones to improve the forecasting of loan repayments
• Ensure all payoff requests are reviewed and processed with a high level of accuracy and within established Service Level Agreements (SLA’s)
• Assist the team in promptly and effectively resolving loan-level escalations
• Manage the relationship with capital markets counterparties and actively seek opportunities to build trust and enhance our partnerships

Benefits

• Compensation for this role includes a base salary ranging from $95,000 - $105,000 plus an annual bonus ranging from $25,000 - $35,000
• Equity stock options
• Paid health care
• 401K + company match